Deputy General Manager

The Capital Hotels & Apartments; Sandton; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

The Capital Hotels & Apartments in Sandton seeks a seasoned Head of Department to lead all aspects of hotel operation for a 4*/5* property. You will oversee staff, drive profitability, guest satisfaction and maintain SOP adherence.

Candidates should have 2-3 years Head of Department experience in a luxury hotel, strong leadership, problem solving, and experience with hotel management and POS software; matric and a Hotel Management Diploma are essential.

Qualifications

• Matric and Hotel Management Diploma or equivalent are essential.
• Qualification in Business, Finance, Management or Economics is beneficial.
• 2-3 years of Head of Department experience in a 4*/5* property is required.
• Experience in Rooms Division management or as Deputy General Manager is required.
• Strong understanding of full hotel operation including Revenue Management.
• Experience with hotel management and POS software.
• Ability to work in a team and independently.
• Excellent communication with staff and guests; presentable and trustworthy.

Responsibilities

• Take full responsibility for profitable operation of the property and oversee all management aspects.
• Ensure high standards of guest services and staff development per SOPs.
• Drive financial performance and guest satisfaction while maintaining staff integrity and dignity.

Skills

Leadership

Interpersonal skills

Problem solving

Communication

Team player

Proactive

Attention to detail

Calm under pressure

Education

Matric

Hotel Management Diploma

Business/Finance/Management/Economics background beneficial

Tools

Hotel management software

Point of sale software

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

To take full and sole responsibility for the profitable operation of the property, including the employees, and effective and efficient services to all guests by overseeing all aspects of the Management of the Property in accordance with the SOP’s, including maximisation of financial performance, guest satisfaction and staff development.

Minimum Requirements:

• Matric
• Hotel Management Diploma or equivalent essential
• Qualification in Business, Finance, Management or Economics beneficial
• Hands on Problem Solving approach and the ability to remain calm under pressure
• 2 - 3 Years previous Head of Department experience of 4* or 5* Property
• Previous Rooms Division Management experience or Deputy General Manager required
• Good understanding of Full Hotel operation including Revenue Management
• Experience in Hotel management software and Point of sale software
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.