Delivery Lead: Global Client Delivery & Growth

Darwin Recruitment; Umhlanga Rocks; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Darwin Recruitment is seeking a Delivery Lead to support delivery, operations and people management in Umhlanga, SA. The role involves leading a growing team, coaching delivery staff, and providing hands-on support to US clients.

Reporting to the Delivery Manager (SA) and UK Director, you will drive performance through KPIs, solve delivery bottlenecks and ensure onsite collaboration 5 days a week in the Umhlanga office, with travel opportunities to the UK.

Qualifications

• 7+ years of hands-on delivery experience, ideally with EU/US customers.
• Experience in search or headhunting within STEM fields.
• 2+ years of proven management experience.
• Ability to solve problems and take accountability for providing solutions.
• Successful people management experience.
• Be able to work on-site 5 days per week in our office.
• Clear communicator, works well under pressure in performance-led environments.

Responsibilities

• Lead and assist the Business Manager with L&D, operations and people management (team of 15 growing to 30).
• Provide delivery support to US customers directly.
• Provide operational management support to the Business Manager.
• Provide hands-on training and coaching to the delivery team.
• Drive performance through leadership by example and KPI-driven management.
• Find solutions to delivery bottlenecks with specific clients.

Skills

Delivery leadership

Team management

KPI management

Problem solving

Clear communication

On-site work

Job description

Darwin Recruitment is seeking a Delivery Lead to support delivery, operations and people management in Umhlanga, SA. The role involves leading a growing team, coaching delivery staff, and providing hands-on support to US clients.

Reporting to the Delivery Manager (SA) and UK Director, you will drive performance through KPIs, solve delivery bottlenecks and ensure onsite collaboration 5 days a week in the Umhlanga office, with travel opportunities to the UK.