Dedicated Onsite Counsellor

Kaelo; Cape Town; On-site; ZAR 268,000 - 469,000; Full time

Job summary

Kaelo seeks an Onsite Counsellor to provide dedicated emotional and psychosocial support to employees within a dynamic client environment in Cape Town. The role focuses on high-quality counselling, proactive wellbeing initiatives, and supporting organisational health through an EAP approach.

Responsibilities include confidential short-term counselling, risk assessments, stakeholder engagement with HR and management, and delivering wellness sessions across multiple client locations in Cape Town,

Qualifications

• Bachelor’s degree in Psychology, Social Work or related field (Honours preferred).
• Registration with relevant professional body (e.g. HPCSA / SACSSP).
• 3–5 years counselling experience, preferably in EAP or corporate environment.
• Valid driver’s license and own reliable vehicle (essential).

Responsibilities

• Provide confidential, short-term counselling to employees.
• Support a range of emotional, psychological, and social challenges.
• Conduct risk assessments and escalation as required.
• Maintain ethical, confidential case records.
• Deliver proactive wellbeing initiatives and psychoeducation sessions.
• Travel between sites to provide onsite support across Cape Town.

Skills

Counselling

Crisis intervention

Stakeholder engagement

Employee wellbeing

Independent work

Organisational health

Relationship building

Education

Bachelor’s Degree in Psychology or Social Work

Honours preferred

Registration with HPCSA / SACSSP

Job description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes..

Job Description

Location:Cape Town onsite TPSA

Employment Type: Monday to Friday

The Onsite Counsellor will provide dedicated, full-time emotional and psychosocial support to employees within a dynamic and operationally complex client environment. The role is focused on delivering high-quality, proactive counselling services, promoting employee wellbeing, and supporting organisational health through a multidisciplinary EAP approach.

KEY RESPONSIBILTIES

• Counselling & Employee Support
• Provide confidential, short-term counselling to employees dealing with emotional, psychological, and social challenges.
• Support a range of concerns including stress, trauma, relationship issues, workplace challenges, and personal crises.
• Conduct risk assessments and ensure appropriate escalation where required.
• Maintain accurate, ethical, and confidential case records in line with professional standards.
• Proactive & Preventative Interventions
• Identify emerging trends and risks within the employee population.
• Deliver proactive interventions such as wellness initiatives, psychoeducation sessions, and group support where needed.
• Be visibly present and accessible to employees to encourage early help-seeking behaviour.
• Onsite Presence & Travel
• Provide consistent onsite support across multiple client locations in Cape Town.
• Travel between sites as required to ensure equitable access to services.
• Build strong relationships with employees, line managers, and key stakeholders at each site.
• Stakeholder Engagement
• Collaborate with HR, management, and operational teams to support employee wellbeing.
• Provide guidance to managers on handling employee-related concerns (within ethical boundaries)
• Multidisciplinary EAP Collaboration
• Work closely with the broader EAP team, including psychologists, social workers, coaches and legal / financial advisors.
• Facilitate referrals to appropriate internal or external resources where needed.
• Contribute to integrated case management and holistic employee support.
• Reporting & Insights
• Provide reports and feedback as required.
• Offer insights and recommendations to enhance employee wellbeing and organisational effectiveness.

Qualifications

MINIMUM REQUIREMENTS

• Bachelor’s Degree in Psychology, Social Work, or related field (Honours preferred).
• Registration with relevant professional body (e.g. HPCSA / SACSSP).
• Minimum 3 – 5 years’ counselling experience, preferably within an EAP or corporate environment.
• Valid driver’s license and own reliable vehicle (essential).

CORE COMPETENCIES

• Strong counselling and crisis intervention skills.
• Ability to work independently within a complex, high-pressure environment.
• Proactive mindset with the ability to anticipate and address emerging needs.
• Excellent interpersonal and relationship building skills.
• High level of emotional intelligence, professionalism, and ethical conduct.
• Strong organisational and administrative skills.
• Adaptability and resilience.

Additional Information

Personal Attributes

• Accountability
• Action Orientated
• Communication Skills
• Simple Writing Skills
• Manages Complexity
• Problem Solving Skills
• Creative Thinking
• Decision Making SKills
• Efficient and Effective Mindset
• Planning and Organisation
• Resilient and adaptive
• Resourcesful
• Signancance and values orientated