Social Worker

RecruitMyMom; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

RecruitMyMom is seeking a dedicated psychosocial support professional in Johannesburg, South Africa. The role delivers immediate crisis intervention and emotional support, conducts comprehensive psychosocial and care needs assessments, and coordinates care with multidisciplinary teams and community resources.

On-site with travel to clients’ homes and hospitals when needed. The successful candidate will have a Bachelor’s degree in Social Work, Psychology, or Counselling, SACSSP/HPCSA

Qualifications

• Bachelor’s degree in Social Work, Psychology, or Counselling.
• Professional registration with SACSSP or HPCSA.
• Minimum of 3–5 years of relevant experience.
• Experience conducting psychosocial, financial, and home-based care assessments.
• Knowledge of crisis intervention, trauma containment, and safeguarding practices.
• Valid driver’s licence and willingness to perform home/hospital visits.
• Strong written and verbal communication, interpersonal engagement, and reporting.
• Commitment to confidentiality per POPIA and registration guidelines.
• Strong problem-solving, emotional resilience, and clinical judgement.
• Ability to work independently and within multidisciplinary teams.

Responsibilities

• Provide immediate crisis intervention, trauma containment, emotional support, and safeguarding for callers and distressed individuals.
• Guide clients through available services, admissions processes, and documentation requirements.
• Conduct psychosocial, financial, and home-based care needs assessments via phone, in-person, home, and hospital visits.
• Evaluate referrals from multiple channels including telephone, email, and websites.
• Escalate at-risk matters promptly to authorities or external providers.
• Coordinate referrals to internal divisions and external community resources.
• Verify and process supporting documentation to enable ongoing service delivery.
• Maintain accurate electronic client records, intake docs, and case notes.
• Maintain records of inquiries, statistical reporting, and community resources.
• Engage in supervision, team meetings, and ongoing professional development.

Skills

Interpersonal communication

Problem solving

Emotional resilience

Team collaboration

Education

Bachelor’s degree in Social Work/Psychology/Counselling

Professional SACSSP or HPCSA registration

Tools

Electronic case management systems

Job description

Johannesburg, South Africa | Posted on 16/09/2026

Serving as the primary point of entry for community members, this role provides immediate emotional support, and psychosocial assessments for individuals and families seeking assistance. The position ensures structured intake, crisis intervention, and access to necessary services while upholding strict confidentiality, privacy, and statutory requirements in accordance with POPIA and professional standards.

Through short-term engagement, the position evaluates psychosocial, financial, and care needs to determine eligibility and recommend appropriate internal or external service pathways. Working collaboratively with multidisciplinary teams, referral networks, and community stakeholders, the role facilitates seamless care coordination and administrative case management.

Key Responsibilities

• Deliver immediate crisis intervention, trauma containment, emotional support, and safeguarding for callers and individuals in distress .
• Guide clients through available services, admissions processes, documentation requirements, and access pathways .
• Conduct comprehensive psychosocial, financial, and home-based care needs assessments through telephonic interviews, face-to-face engagements, home visits, and hospital visits .
• Evaluate referrals from telephone, email, website, families, professionals and internal divisions.
• Report and elevate at-risk matters with immediacy to appropriate authorities or external service providers .
• Facilitate referrals to suitable internal divisions and external community resources following full assessment .
• Verify, collate, and process supporting documentation to enable ongoing service delivery .
• Capture and maintain accurate electronic client records, intake documentation, formal assessment reports, and case notes .
• Maintain records of general enquiries, statistical reporting, and up-to-date community resource networks .
• Participate in professional supervision, performance reviews, staff meetings, and continuous professional development .

Qualifications

• Bachelor’s Degree in Social Work, Psychology, or Counselling .
• Professional registration with the SACSSP or HPCSA .
• Minimum of 3 to 5 years of relevant experience .
• Proven experience conducting psychosocial, financial, and home-based care needs assessments .
• Demonstrated knowledge of crisis intervention, trauma containment, and safeguarding practices .
• Valid driver’s licence and willingness to perform home and hospital visits .
• Proficient in written and verbal communication, interpersonal engagement, and professional report writing .
• Demonstrated ability to maintain strict confidentiality in alignment with POPIA and relevant registration council guidelines .
• Strong problem-solving abilities, emotional resilience, and sound clinical judgement .
• Ability to work effectively both independently and within multidisciplinary teams .

Required Software Skills

Computer literacy and experience working with electronic case management systems.

Work Arrangement

On-site, with required home and hospital visits.