Debtors Supervisor

HandPicked Recruitment; Centurion; On-site; ZAR 360,000 - 480,000; Full time

Job summary

HandPicked Recruitment in Centurion, Gauteng, South Africa, is seeking a Debtors Clerk Supervisor to lead a team of five Clerks and drive accurate, timely debt collection and accounting processes.

The ideal candidate will coach staff, monitor KPIs, analyse performance data, resolve escalations, and ensure compliance with regulatory requirements and company policies while maintaining high ethical standards.

Qualifications

• Grade 12 / Matric essential.
• 3+ years' experience in a Debtors Clerk role.
• Supervisory/leadership experience.
• Ability to lead, motivate and manage a team.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• High emotional intelligence and leadership maturity.
• Attention to detail and accuracy under pressure.
• Results-driven, persistent and trustworthy.

Responsibilities

• Lead, motivate and support a team of five Debtors Clerks.
• Monitor daily team performance and ensure KPIs and service standards are met.
• Coach and develop team members through regular feedback and reviews.
• Conduct regular team meetings and one-on-one sessions.
• Assist with escalations and complex customer queries.
• Monitor and analyse performance data to identify trends and improvements.
• Manage customer and medical aid accounts.
• Submit, monitor and follow up on medical aid claims and reimbursements.
• Ensure compliance with regulatory requirements and company policies.
• Drive ethical and professional collections practices.
• Provide regular feedback to senior management and collaborate on strategy and improvement initiatives.
• Support development of a high-performance team culture.

Skills

Team leadership

Analytical

Communication

Emotional intelligence

Attention to detail

Results-driven

Trustworthiness

Healthcare industry advantageous

Medical aid claims advantageous

Allegra experience advantageous

Education

Certificate or Diploma in Accounting

Tools

Microsoft Office

Job description

Minimum Requirements

• Grade 12 / Matric essential.
• 3+ years' experience in a Debtors Clerk role.
• Previous experience in a supervisory, team leadership or mentoring capacity.
• Proven ability to lead, motivate and manage a team.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• High emotional intelligence and leadership maturity.
• Strong attention to detail and ability to work accurately under pressure.
• Results-driven, persistent and trustworthy.
• Proficiency in Microsoft Office.
• Experience within the healthcare industry will be advantageous.
• Familiarity with medical aid claims and reimbursements will be advantageous.
• Experience working on Allegra will be advantageous.
• A Certificate or Diploma in Accounting will be advantageous.

Key Responsibilities

• Lead, motivate and support a team of five Debtors Clerks.
• Monitor daily team performance and ensure individual and departmental KPIs and service standards are achieved.
• Coach and develop team members through regular feedback, call listening, performance discussions and reviews.
• Conduct regular team meetings and one-on-one sessions.
• Assist with escalations, complex customer queries and vulnerable customer cases.
• Monitor and analyse performance data to identify trends, gaps and opportunities for improvement.
• Manage customer and medical aid accounts.
Submit, monitor and follow up on medical aid claims and reimbursements.
• Ensure debtors and collections activities comply with applicable regulatory requirements and company policies.
• Drive fair, ethical and professional collections practices.
• Provide regular performance and operational feedback to senior management.
• Collaborate with senior management on strategy, reporting and continuous improvement initiatives.
• Support the development of a positive, accountable and high-performance team culture.
• Ensure the effective collection and management of the company's debtor's book.

Please note that: Only shortlisted candidates will be contacted.