Death Claims Manager – Governance & Resolution

Alexforbes; Sandton; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Bursary and Leadership Development

E-Learning Forums

Financial Planning Support

Total Rewards Package

Power Of One recognition

Retirement Fund contributions 13%

Medical & Gap Cover

Wellness programmes

My Savings Account

Job summary

Alexforbes in Sandton is seeking a Death Claims Manager to lead the Death Claims team and oversee end-to-end administration of 37C death benefit claims, ensuring accuracy, governance, and compliance with Pension Funds Act provisions.

You will manage beneficiary tracing, investigations, and complex disputes, while engaging with Trustees and regulators to uphold fiduciary responsibilities.

Qualifications

• Relevant tertiary qualification in Law, Finance, Accounting, Employee Benefits, Business Administration or related field.
• Industry certifications in retirement funds, employee benefits, or pension fund administration advantageous.
• 5 to 7 years in retirement fund administration or employee benefits.
• Proven experience managing Section 37C death benefit allocations and investigations.
• Experience leading and managing teams.
• Experience engaging with Trustees, Committees, regulators and other stakeholders.
• Experience handling complex disputes and regulatory matters.

Responsibilities

• Lead, coach, and develop a high-performing Death Claims team.
• Oversee end-to-end administration of Section 37C death benefit claims from notification through to payment.
• Ensure beneficiary tracing, dependency investigations, financial assessments, and fact-finding activities.
• Review and approve trustee resolutions, motivations, and recommendations.
• Manage disputes, complaints, and regulatory escalations with timely resolutions.
• Prepare trustee packs and present at Trustee and Benefits Committee meetings.

Skills

Leadership

Stakeholder management

Communication

Problem solving

Planning & organizing

Customer service

Attention to detail

Emotional intelligence

Education

Relevant tertiary qualification

Industry certifications in retirement funds

Tools

Power BI

Excel

PowerPoint

MS Office

Job description

Alexforbes in Sandton is seeking a Death Claims Manager to lead the Death Claims team and oversee end-to-end administration of 37C death benefit claims, ensuring accuracy, governance, and compliance with Pension Funds Act provisions.

You will manage beneficiary tracing, investigations, and complex disputes, while engaging with Trustees and regulators to uphold fiduciary responsibilities.