Data Centre Technician Shift Technician

Teraco; Johannesburg; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

Teraco is seeking a Data Centre Manager to oversee the operation of our Johannesburg facilities, ensuring SLAs and MSAs are achieved and that the data centre runs at optimal uptime.

The role focuses on managing building services, coordinating preventative and reactive maintenance, and ensuring health and safety compliance across all systems. Travel and extended hours may be required to meet client and uptime targets.

Qualifications

• Experience in data centre facilities operations and uptime targets.
• Ability to manage multiple maintenance activities and vendors.
• Knowledge of safety, health and environmental policies.

Responsibilities

• Maintain SLA/MSA compliance and align with policies.
• Oversee data centre infrastructure to achieve uptime targets (electrical 99.999%, mechanical 99.99%).
• Coordinate preventative and reactive maintenance of building systems.
• Manage contractors and oversee new installations.
• Ensure compliance with HSE standards and audits.
• Record daily activities, equipment status and operating parameters.
• Be proactive, take initiative, work extended hours and willing to travel.

Skills

Data Centre Management

SLA Compliance

Maintenance Coordination

HSE Monitoring

Tools

Building Management System (BMS)

Job description

The role is responsible for the effective and efficient operation of the Data Centre facility in its entirety ensuring client MSA & SLA's are achieved

Main function:

• Data Centre Management:
  • Comply to working methods ensuring all SLA's and MSA's are achieved
  • Management of data centre infrastructure to provide concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime
• Compliance:
  • Maintain compliance in accordance to all relative policies and procedures
  • Meet agreed inter-departmental OLA (Operational Level Agreement)
  • H&S Monitoring and corrective action to meet statutory compliance, SLA's and good business practice
• Critical System Management:
  • Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA's and SLA's are achieved
  • Conduct working methods to maintain agreed PUE levels
  • Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
• Data Centre Ethics:
  • Ensure compliance is maintained incorporating industry best practices
  • Ensure data centre facilities standards are enforced and maintained
  • Ensure data centre cleaning standards are enforced and maintained

Key Performance Areas:

• o Preventative and reactive maintenance of all building infrastructure systems
• o The maintenance and coordination of generators, UPS’s, Chiller plant and air-conditioning, switchgear etc services
• o Maintaining the Building Management Systems and monitoring of all equipment
• o The power reticulation of all equipment in the building
• o Overseeing new installations and the supervision of all Building Services Contractors
• o Ensure reliability/maintenance of all equipment in buildings and building infrastructure
• o Self-performing of first line repairs on electrical, plumbing and other building systems
• o Responding to calls logged in the building i.e.: power tripped, new plugs installed, pipe leaking, etc. based on the level of priority
• o Ensuring that all control of works are in place and adhered to
• o Performing building inspections and audits
• o Maintaining thorough and accurate records of daily activities, equipment status, and operating parameters.
• o Must be pro-active, helpful, able to use initiative and must be willing to work extended hours
• o Must be willing to travel
• o All activities performed on time