Data Analyst: Client-Focused Data Troubleshooter

ATS Client; Cape Town; On-site; ZAR 300,000 - 520,000; Full time

Job summary

Crisis24 is seeking a data analyst to support data and system issues for clients and travel agencies. You will troubleshoot using Crisis24 applications and direct database access, document resolutions, and maintain data quality.

The role requires attention to detail, problem-solving, and clear communication with internal teams and clients. You'll collaborate with Implementations, Customer Support, Account Management, and Engineering, and contribute to data integration efforts including client

Qualifications

• 2+ years of experience working with data (reporting, analysis, or insights).
• Proficiency in Excel (pivot tables, formulas).
• Strong communication skills and the ability to present findings clearly.
• Problem-solving ability and a structured approach to work.

Responsibilities

• Provide timely and effective data and system support to Crisis24 clients.
• Investigate and troubleshoot technical and data issues using Crisis24 applications and direct database access.
• Identify, document, and resolve recurring issues by recognizing trends and recommending process improvements.
• Escalate unresolved or complex issues to appropriate teams in accordance with approved escalation procedures.
• Maintain accurate documentation of troubleshooting steps and resolutions in the Crisis24 ticketing system.
• Ensure compliance with data security policies and protect client confidentiality, including handling PII securely.
• Assist with general administrative duties for the data team.
• Assist with managing data integration activities, including client consultations to understand customer needs and use cases, configuring products according to integration requirements, and documenting integration processes and decisions.

Skills

Problem-solving

Attention to detail

Communication

Time management

Collaboration

Self-starter

Education

Relevant qualification in Data, IT, Statistics, Business, or similar

Tools

Excel

SQL

Jira

Job description

Crisis24 is seeking a data analyst to support data and system issues for clients and travel agencies. You will troubleshoot using Crisis24 applications and direct database access, document resolutions, and maintain data quality.

The role requires attention to detail, problem-solving, and clear communication with internal teams and clients. You'll collaborate with Implementations, Customer Support, Account Management, and Engineering, and contribute to data integration efforts including client