Key Responsibilities:
Business Intelligence & Reporting
- Analyse data and produce reports to support business decisions.
- Identify trends and provide actionable insights.
Dashboard & Automation
- Develop and maintain dashboards using Power BI and Excel.
- Automate reporting and track key KPIs.
Operational Analytics
- Analyse support data to identify trends, issues, and improvement opportunities.
- Recommend enhancements to processes, training, and documentation.
Product & Compliance Support
- Monitor technical documentation, test reports, and compliance records.
- Track document validity and highlight gaps or risks.
Market Intelligence & Sales Support
- Analyse market, customer, and content data to identify opportunities.
- Provide lead intelligence, sales insights, and growth recommendations.
Job Experience and skill required
- Relevant degree in Data or Information Technology
- At least 2 years experience in services data or reporting experience
- Experience in PowerBI or similar BI Platforms
- Data modelling and dashboard development
- Proficiency in creating data visualisations and reporting to communicate insights effectively