CX Systems Specialist: Admin, Integrations & Analytics

OryxAlign; Bellville; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Leave entitlement: 15 days + volunteer

Medical aid allowance

Retirement annuity contribution

Social events

Technology Loans

Wellbeing initiatives

Long service leave

Job summary

OryxAlign is seeking a Customer Experience Systems Specialist to own and improve critical CX platforms such as NICE CXone, Aircall, Zendesk and SuperOffice CRM. You will act as the technical owner, ensuring availability, security, configuration, and integration performance while collaborating with Sales, ICT and external vendors.

You will troubleshoot incidents, manage integrations, document processes, and drive continuous improvement initiatives to enhance the customer experience and

Qualifications

• Strong communication across teams and stakeholders.
• Ability to troubleshoot complex technical issues.
• Experience with CRM platforms and integrations.

Responsibilities

• Administer and support NICE CXone, Aircall, Zendesk and SuperOffice CRM.
• Maintain integrations and monitor data flows between platforms.
• Manage vendor relationships and coordinate platform upgrades.
• Create reports and dashboards to track service metrics.
• Ensure governance, documentation and change control for all platforms.
• Collaborate with Customer Service, Sales and ICT to deliver improvements.

Skills

Communication

Analytical thinking

Documentation

Problem solving

Stakeholder engagement

Education

Information Technology degree

Tools

NICE CXone

Aircall

Zendesk

SuperOffice CRM

Job description

OryxAlign is seeking a Customer Experience Systems Specialist to own and improve critical CX platforms such as NICE CXone, Aircall, Zendesk and SuperOffice CRM. You will act as the technical owner, ensuring availability, security, configuration, and integration performance while collaborating with Sales, ICT and external vendors.

You will troubleshoot incidents, manage integrations, document processes, and drive continuous improvement initiatives to enhance the customer experience and