ConnexAI & VoIP Systems Support Engineer

Reflex Solutions

Johannesburg

On-site

ZAR 420,000 - 540,000

Full time

14 days+

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Job summary

Reflex Solutions is seeking a Call Centre technology support engineer to design, develop, test, and maintain software for ConnexAI-based contact center operations. You will collaborate with cross-functional teams to ensure software quality and optimize performance.

Responsibilities include incident management across client environments, API-level troubleshooting, and configuring multi-tenant deployments, while delivering carrier-grade unified communications solutions in a fast-paced setting.

Qualifications

Hands-on experience with ConnexAI or similar platforms.
Good understanding of REST APIs, including methods (GET, POST), headers, payloads, authentication, and basic debugging.
Exposure to SIP, RTP, and VoIP troubleshooting.

Responsibilities

Act as the first point of contact for ConnexAI-related incidents across multiple client environments.
Software Development: Design, develop, implement and maintain applications using appropriate programming languages and frameworks.
Collaboration: Work closely with product managers, UX/UI designers, and other developers to ensure alignment with business goals.
Support & Maintenance: Provide technical support and updates for existing applications.
Log, track, escalate, and resolve support tickets in line with SLAs.
Implement client-specific contact center configurations based on agreed solution designs.