CX Strategy Consultant – Elevate Customer Journeys in Paarl

Placements24; Paarl; On-site; ZAR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Retirement savings contributions

Continuous learning and professional增长

Exposure to diverse client industries

Supportive and collaborative culture

Generous paid time off

Career advancement opportunities

Networking events

Professional development workshops

Modern office facilities

Job summary

Placements24 is seeking a proactive Management Consultant specializing in Customer Experience (CX) strategy in Paarl, Western Cape. You will map journeys, design CX strategies, and collaborate with cross-functional teams to drive client outcomes and measurable ROI.

With 5+ years in management consulting or CX, you will guide clients on service design, CX metrics, and vendor technologies, delivering workshops and client-ready plans in a dynamic, client-facing environment.

Qualifications

• Bachelor’s or Master’s degree in Marketing, Business Administration, Psychology, or a related field.
• Minimum of 5 years of experience in management consulting, customer experience management, marketing, or related area.
• Proven experience developing and implementing customer experience strategies.
• Strong knowledge of customer journey mapping, service design, and CX metrics.
• Excellent analytical, problem-solving, and communication skills.
• Experience managing client projects and stakeholder relationships.
• Familiarity with CRM systems and CX technology platforms is an advantage.

Responsibilities

• Map and analyze customer journeys to identify pain points and opportunities.
• Develop and implement CX strategies aligned with client objectives.
• Advise on best practices in customer service, engagement, and retention.
• Design customer-centric service models and processes.
• Collaborate with marketing, sales, and operations to ensure a cohesive CX approach.
• Measure CX performance using data analytics and demonstrate ROI.
• Lead client projects from initiation to delivery and facilitate workshops.
• Stay updated on CX trends and technologies.

Skills

CX strategy

Customer journey mapping

Analytical thinking

Communication & presentation

Stakeholder management

Education

Bachelor's/Master's in Marketing, Business Admin, Psychology

Tools

CRM systems

CX platforms

Job description

Placements24 is seeking a proactive Management Consultant specializing in Customer Experience (CX) strategy in Paarl, Western Cape. You will map journeys, design CX strategies, and collaborate with cross-functional teams to drive client outcomes and measurable ROI.

With 5+ years in management consulting or CX, you will guide clients on service design, CX metrics, and vendor technologies, delivering workshops and client-ready plans in a dynamic, client-facing environment.