CX Specialist II — End-to-End Client Experience

Capitec Bank Ltd.; South Africa; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services provider in South Africa is seeking an experienced professional to enhance client experience through strategic decision-making and CX principles. The ideal candidate will have 4-6 years experience in a client experience environment and a relevant tertiary qualification, focusing on the end-to-end delivery of complex CX solutions. This role really emphasizes on analytics and process mapping while fostering independent work within a fast-paced environment.

Qualifications

• 4-6 years in a Client Experience Environment.
• Proven experience in applying CX principles.
• Proven experience in developing, maintaining and enhancing CX elements.
• Client journey and process mapping.

Responsibilities

• Deliver a world class client experience by executing CX activities.
• Influence development and integration of CX standards.
• Assume decision-making authority for complex CX solutions.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Planning, organising and coordination skills

Education

Relevant tertiary qualification in Industrial Engineering or Business Management

Job description

A leading financial services provider in South Africa is seeking an experienced professional to enhance client experience through strategic decision-making and CX principles. The ideal candidate will have 4-6 years experience in a client experience environment and a relevant tertiary qualification, focusing on the end-to-end delivery of complex CX solutions. This role really emphasizes on analytics and process mapping while fostering independent work within a fast-paced environment.