Customer Value & Retention Architect

Tracker South Africa; Gauteng; On-site; ZAR 500,000 - 700,000; Full time

Benefits offered by this job

Medical Aid

Provident Fund

Job summary

A leading customer management company in Gauteng is seeking a Customer Value Management Specialist to design and execute data-driven customer lifecycle strategies. The role involves reducing churn and increasing customer lifetime value through tailored propositions and campaign management. Candidates should have at least 6 years of experience and an NQF Level 5 certification in a related field. Proficiency in data analysis tools is essential.

Qualifications

• Minimum of 6 years’ experience in sales or retention environments.
• Proven track record in leveraging data-driven insights to inform strategy.
• Strong analytical, operational and business strategy skills.

Responsibilities

• Design and implement customer lifecycle strategies across B2C and B2B segments.
• Lead the planning, segmentation, execution, and optimisation of CVM campaigns.
• Deliver personalised, multi-channel communications.

Skills

Design and implement customer lifecycle strategies

Strong analytical skills

Data-driven insights

Cross-functional collaboration

Customer engagement

Education

NQF Level 5 certification in Sales and Marketing

Tools

Advanced Excel

QlikSense

Job description

A leading customer management company in Gauteng is seeking a Customer Value Management Specialist to design and execute data-driven customer lifecycle strategies. The role involves reducing churn and increasing customer lifetime value through tailored propositions and campaign management. Candidates should have at least 6 years of experience and an NQF Level 5 certification in a related field. Proficiency in data analysis tools is essential.