Customer Support Specialist — Service & Solutions

Placements24; Mtubatuba Local Municipality; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Cross-training

Employee assistance

Job summary

Placements24 is seeking a friendly Customer Service Associate to join our Richards Bay, KwaZulu-Natal team. You will engage with customers, provide product information, and resolve issues to ensure a positive experience within a busy industrial hub.

Requirements include Grade 12, strong English communication, and the ability to handle inquiries and basic computer tasks. The role offers health benefits, cross-training opportunities, and stable employment in Richards Bay.

Qualifications

• Completed Grade 12 or equivalent qualification.
• Previous experience in customer service preferred.
• Strong verbal and written communication in English.

Responsibilities

• Engage with customers to understand needs and provide solutions.
• Answer questions about products and services with detailed information.
• Handle customer complaints and resolve them empathetically.
• Process service requests, returns, and exchanges accurately.
• Log all customer interactions and keep workspace organized.

Skills

Communication skills

Education

Grade 12 or equivalent

Job description

Placements24 is seeking a friendly Customer Service Associate to join our Richards Bay, KwaZulu-Natal team. You will engage with customers, provide product information, and resolve issues to ensure a positive experience within a busy industrial hub.

Requirements include Grade 12, strong English communication, and the ability to handle inquiries and basic computer tasks. The role offers health benefits, cross-training opportunities, and stable employment in Richards Bay.