Customer Support Representative - Welkom (Remote)

Placements24; Bloemfontein; Hybrid; ZAR 83,000 - 138,000; Full time

Benefits offered by this job

Paid training

Career advancement

Flexible remote work

Supportive team

Competitive pay

Job summary

Placements24 is seeking enthusiastic Customer Support Representatives to join our fully remote team. You will be the primary contact for customer inquiries via email, chat, and phone, delivering accurate product information and resolving issues with empathy and efficiency.

This flexible remote role offers paid training, opportunities for career growth, and a supportive environment. Strong communication, problem-solving, and a self-starter mindset are essential for success as you help customers

Qualifications

• High school diploma or equivalent.
• Previous customer service or call center experience preferred.
• Excellent verbal and written communication.
• Ability to work independently in a remote setup.
• Reliable home office and internet connection.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, such as order discrepancies, delivery problems, and account queries.
• Process returns, exchanges, and refunds according to company guidelines.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify and elevate priority issues to the appropriate departments for resolution.
• Gather customer feedback to help improve services and products.
• Assist customers with navigating the company's website and online platform.
• Contribute to a positive and collaborative team environment, even while working remotely.
• Ensure a high level of customer satisfaction through empathetic and effective communication.

Skills

Customer service

Communication

Active listening

Problem solving

Time management

Education

High school diploma

Tools

CRM software

Email/Chat tools

Job description

About the Role

Our client, a dynamic e-commerce platform, is seeking enthusiastic and customer-focused Customer Support Representatives to join their fully remote team. This position is perfect for individuals passionate about assisting customers and providing top-notch service from the comfort of their own homes. You will be the primary point of contact for customer inquiries, handling a variety of issues with professionalism and efficiency. This role offers a fantastic opportunity to grow within a supportive and expanding company, contributing directly to customer satisfaction and loyalty. If you have excellent communication skills and a genuine desire to help others, this remote role is an ideal fit. We are committed to building a strong remote workforce and providing our team members with the tools and support they need to succeed. This is a fully remote position, enabling you to work from anywhere in South Africa .

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, such as order discrepancies, delivery problems, and account queries.
• Process returns, exchanges, and refunds according to company guidelines.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify and elevate priority issues to the appropriate departments for resolution.
• Gather customer feedback to help improve services and products.
• Assist customers with navigating the company's website and online platform.
• Contribute to a positive and collaborative team environment, even while working remotely.
• Ensure a high level of customer satisfaction through empathetic and effective communication.

Requirements

• High school diploma or equivalent qualification.
• Previous experience in customer service, call center, or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Ability to manage multiple tasks and prioritize effectively.
• A dedicated home office setup with a reliable high-speed internet connection.
• Must be a self-starter with the ability to work independently and manage time effectively.
• A positive attitude and a passion for helping customers.
• Must be legally authorized to work in South Africa.

Benefits

• Competitive hourly wage or annual salary.
• Paid training program to equip you for success.
• Opportunities for career advancement within the company.
• Flexible remote work environment.
• Contribute to a growing and customer-centric organization.