Customer Support Agent (Seasonal)

Bash; Cape Town; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Birthday leave

Wellbeing leave

Staff discounts

Job summary

Bash in Cape Town is hiring Seasonal Customer Support Agents for our peak period from October to December 2026. If you have 6–18 months in customer support and are comfortable across chat, email, calls and social, you could be a great fit.

We value empathy, speed and solid judgement in helping customers. Join a vibrant team, with offices designed for collaboration, and perks including generous holiday leave and staff discounts.

Qualifications

• 6–18 months experience in customer support or a contact centre.
• Confidence across chat, email, voice and social channels.
• Strong written and verbal communication skills.
• Comfortable in a fast-paced, high-volume environment.
• Experience with CRM tools like Freshdesk or Zendesk.
• Retail or e-commerce experience is a plus.

Responsibilities

• Help customers across chat, email, voice and social.
• Solve problems with empathy, speed and good judgement.
• Take ownership of customer issues from start to finish.
• Deliver a great experience while hitting service targets.
• Spot repeat issues and help us improve.

Skills

Multi-channel support

CRM tools (Freshdesk, Zendesk)

Written and verbal communication

Fast-paced environment

Tools

Freshdesk

Zendesk

Job description

WHO WE ARE AT BASH

We are a team of leaders, bold thinkers and friends, and we’re on a mission to

WHO WE ARE AT BASH

We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers.

We believe that by being Bold, Accountable, Simple and Human, our values will lead us forward, keeping us real, connected and directed.

By leveraging the power of technology and exceptional talent, we are building products that bring the physical and digital world together to create communities that prosper. This journey requires grit, ambition and teamwork as we transform SA retail for the better.
And we’re only just getting started. Now is the time to jump onboard.

Got customer support experience? Cool under pressure? Fast on chat, sharp on calls, and great with people? You might be exactly who we’re looking for. Bash is hiring Seasonal Customer Support Agents for our peak period between October and December 2026.

WHAT YOU’LL DO

• Help customers across chat, email, voice and social
• Solve problems with empathy, speed and good judgement
• Take ownership of customer issues from start to finish
• Deliver a great experience while hitting key service targets
• Spot repeat issues and help us keep getting better

WHO YOU ARE

This job is for you if you have:

• 6–18 months’ experience in customer support or a contact centre
• Confidence across multiple support channels
• Strong written and verbal communication
• Comfortable in a fast-paced, high-volume environment
• Experience with CRM tools like Freshdesk, Zendesk or similar
• Retail or e-commerce experience? Even better.

You will do well here if you are stand out

• Customer-obsessed
• Calm under pressure
• A strong problem solver
• Detail-focused
• Ready to jump in and make things happen

If you love helping people and thrive when things get busy, we’d love to hear from you.

JOINING THE BASH TEAM

We empower our people to choose where they would like to do their best work, with the tools they need to get there but we also encourage our teams to travel so we can also make magic happen face to face. Our offices are a vibe, which doesn’t hurt. They are decked out to make collaboration easy and help our team create lasting connections with each other. We bring teams together for planning, celebration, ideation and onboarding, and more.

BASH PERKS

• Best of the Best - The wealth of talent we have will surprise + inspire you
• Security within a startup - The best of both worlds. TFG's buy-in lets us invest in the people and initiatives we believe in.
• Agency and Optionality - Use the ambition and collective force of our talent to drive your career in the direction you dream.
• Connection and Friendship - We make sure you connect, laugh and have fun with the team. Play hard, work hard vibes.
• Top $$ - The best people, in the right roles, earning at the top tier.
• Your Time - We’ve got generous paid holiday, wellbeing leave and even Birthday leave for you to enjoy when you need it.
• Exclusive Shopping Discount - Save when you shop across over 500 brands in-store and on bash.com.