Customer Support

Emmington; South Africa; Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

100% remote role

Competitive base pay

Opportunities to grow into leadership roles

Autonomy and fast execution culture

Job summary

A leading international company is seeking a Client Support Specialist to act as the first line of communication for clients. In this remote position, you will resolve issues, facilitate onboarding, and ensure customer satisfaction. The ideal candidate has 1-3 years of experience in customer support, demonstrates excellent communication skills, and is self-motivated. This role offers competitive pay and a fast-paced, results-driven culture with opportunities for advancement.

Qualifications

• 1–3 years of experience in a customer support or client success role.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Strong problem-solving skills and attention to detail.
• Comfortable learning and navigating CRM, helpdesk, or chat tools such as Zendesk, Intercom, or HubSpot.
• Self-motivated and reliable with a strong sense of ownership over client interactions.

Responsibilities

• Respond to client inquiries via email, chat, and phone.
• Troubleshoot issues and guide clients through solutions.
• Provide onboarding support and maintain client interaction records.
• Maintain detailed records of client interactions, feedback, and resolutions in CRM or support systems.
• Collaborate with internal teams (product, sales, technical) to ensure client needs are addressed efficiently.
• Identify patterns in support issues and suggest improvements to processes, documentation, or features.
• Deliver outstanding customer service that aligns with our values and contributes to client retention and satisfaction.

Skills

Customer support experience

Communication skills

Problem-solving

Attention to detail

Interpersonal skills

Tools

CRM tools

Helpdesk software

Chat tools

Job description

Overview

Emmington is an international portfolio of companies operating across the UK, USA, Australia, New Zealand, and Dubai. We partner with businesses that are focused on improving customer acquisition and driving sustainable growth. Our portfolio includes both B2B and B2C businesses. Across the Emmington portfolio, we own, invest in, and consult for a range of businesses. While our level of involvement may vary, all companies we work with meet the same core criteria: they are growth-focused, performance-driven, and committed to scaling effectively. Candidates will be placed within one of the Emmington portfolio companies.

Job Title and Details

Job Title: Client Support Specialist

Location: Remote

Employment Type: Full-Time

Job Summary

We’re looking for a proactive and client-focused Client Support Specialist to join our team. In this role, you\'ll be the first line of communication with our clients—resolving issues, answering questions, and ensuring they get the most value from our product or service. You’ll play a critical role in creating a positive experience and long-term relationship with our customers.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, chat, and phone.
• Troubleshoot issues, guide clients through solutions, and escalate technical problems when needed.
• Provide onboarding support and help clients get up and running with our platform/service.
• Maintain detailed records of client interactions, feedback, and resolutions in CRM or support systems.
• Collaborate with internal teams (product, sales, technical) to ensure client needs are addressed efficiently.
• Identify patterns in support issues and suggest improvements to processes, documentation, or features.
• Deliver outstanding customer service that aligns with our values and contributes to client retention and satisfaction.

Requirements

• 1–3 years of experience in a customer support, client success, or helpdesk role.
• Excellent communication and interpersonal skills—clear, empathetic, and solution-oriented.
• Ability to stay calm under pressure and manage multiple tasks at once.
• Strong problem-solving skills and attention to detail.
• Comfortable learning and navigating CRM, helpdesk, or chat tools (e.g., Zendesk, Intercom, HubSpot).
• Self-motivated and reliable with a strong sense of ownership over client interactions.

What We Offer

• 100% remote role – work from anywhere
• Competitive base pay
• Access to creative, funnel, and strategic support (you’re not flying solo)
• Fast-moving, results-driven culture that values autonomy and outcomes
• Opportunities to grow into leadership or strategic roles as we scale
• A no-politics, high-accountability team that learns fast and executes faster