Customer support

OneCart PTY; Johannesburg; On-site; ZAR 223,200 - 390,600; Full time

Job summary

OneCart PTY in Johannesburg, South Africa, is seeking a dedicated customer service leader to ensure efficient order preparation and delivery while providing top-quality assistance to customers. The role involves leading a team to resolve customer queries and complaints effectively. Ideal candidates will have a strong commitment to customer service, ability to supervise teams, and experience in handling orders. Join us in enhancing customer satisfaction and operational efficiency.

Responsibilities

• Prepare orders for delivery and assist customers with queries.
• Help customers make the best possible purchases by providing advice.
• Support customers by fulfilling placed orders and processing payments.
• Respond promptly to customer complaints and requests.
• Advise customers on suitable substitutes for unavailable products.
• Report customer issues and supply shortages to management.
• Engage with customers and ensure instructions are followed.
• Ensure on-time delivery of all customer orders.
• Lead and supervise a team for service delivery.
• Support the team on special projects for growth.
• Resolve escalated customer complaints effectively.

Job description

Call Centre Industry • IT & Internet • Wholesale & Retail Trade • 1001-2500 Employees

In Short

• Industry Call Centre IndustryIT & InternetWholesale & Retail Trade
• Founded

Responsibilities

• Prepare orders for delivery and assist customers with queries, ensuring excellent customer service and resolving issues to customer satisfaction.
• Help customers make the best possible purchases by providing advice, guidance, and top-quality customer service.
• Support customers by fulfilling placed orders and processing payments in person.
• Respond promptly and effectively to customer complaints and requests.
• Advise customers on suitable substitutes for dated, discontinued, or unavailable products.
• Report customer issues, supply shortages, and inferior products to management immediately.
• Engage with customers and ensure any special instructions are followed.

Team Leadership & Service Delivery

• Ensure on‑time delivery of all customer orders and timely submission of related documents.
• Lead and supervise a team to provide flawless service delivery to our customers daily.
• Support the team on special projects to maintain operating efficiency and growth.
• Resolve escalated customer complaints and provide continuous feedback on unresolved customer queries.
• Maintain a collaborative team environment and a customer‑obsessed culture that delivers efficient, effective, quality‑driven service to internal customers.