Sales Supervisor

Boardroom Appointments; Pretoria; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Boardroom Appointments is seeking an experienced contact centre supervisor to lead a team of sales agents in Pretoria. You will coordinate shift-based activities to ensure output aligns with KPIs and customer service standards.

Responsibilities include handling complex queries, monitoring performance against KPIs, and driving sales conversions across B2C channels within a digital environment. English proficiency and CRM experience (Salesforce) are essential.

Qualifications

• CRM system experience (e.g. Salesforce) is required.

Responsibilities

• Operationally supervise selected sales agents and coordinate their shifts to ensure output aligns with KPIs.
• Handle complex queries related to sales, support, deliveries and escalations.
• Performance is measured against KPIs and direct report results.

Skills

Management experience

Team supervision

Customer relations

Telephonic sales

E-commerce platforms

Technical support

Sales and reporting

Digital environment

Time zone coordination

B2C sales

Tools

Salesforce

Job description

• Relevant Management or Contact Centre Certifications (desired)
• 5+ years in Contact Centre's
• 3+ years in Contact Centre Management / Supervision
• Team management / supervision
• Enforcing OPs and Company Policies B2C / DTC sales
• Customer relations
• Telephonic sales
• E-commerce platforms
• Technical support
• Sales and reporting
• Working within a digital environment
• Working across different time zones with different countries

Skills and Knowledge (essential):

• CRM system experience (i.e. Salesforce)
• Excellent English skills with neutral tonality
• Conversion rates and sales funnels
• Monitoring and measuring of performance metrics
• Google Suite
• Performance and probation management

Responsibilities:

• Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained.
• Handles the more complex queries in relation to for example sales or support, deliveries and escalations.
• Performance will be measured in accordance with performance of direct reports and role based KPIs.