Customer Success Manager - WhatJobs Direct (Cape Town)

Placements24; Cape Town; On-site; ZAR 700,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Retirement fund

Paid time off

Professional development

Team events

Modern office in Cape Town

Job summary

Placements24 is seeking a proactive Customer Success Manager in Cape Town to nurture strategic enterprise relationships, ensure customers realize value, and drive renewals.

You will collaborate with Sales, Product, and Support to deliver a seamless onboarding and ongoing experience, analyze usage data, and advocate for customers across the organization.

Qualifications

• 4+ years in Customer Success, Account Management, or similar client-facing role in tech/SaaS.
• Proven ability to manage complex client relationships and drive measurable outcomes.
• Excellent communication, presentation, and negotiation skills.
• Experience with CRM software (Salesforce, HubSpot) and CS platforms.
• Bachelor's degree in Business/Marketing or related field, or equivalent practical experience.
• Resident of or willing to relocate to Cape Town, Western Cape.

Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of enterprise clients.
• Develop a deep understanding of client business goals, challenges, and objectives.
• Proactively identify opportunities to increase customer value and product adoption.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for growth.
• Serve as the main point of contact for clients post-sale, ensuring a seamless onboarding and ongoing experience.
• Monitor customer health and engagement metrics, intervening proactively to address risks.
• Collaborate with Sales, Product, and Support teams to ensure a unified customer experience.
• Educate clients on new features, best practices, and relevant industry trends.
• Drive client advocacy through case studies, testimonials, and referrals.
• Manage client renewals and identify upsell/cross-sell opportunities within your portfolio.
• Gather customer feedback and provide insights to internal teams for product and service improvements.

Skills

Customer Success

Account Management

Client-facing

Communication

Negotiation

Data analysis

Education

Bachelor's degree in Business/Marketing or related field, or equivalent practical experience

Tools

Salesforce

HubSpot

Job description

About the Role

Our client, a leading SaaS provider, is looking for a proactive and relationship-driven Customer Success Manager to join their expanding team in **Cape Town, Western Cape**. This critical role focuses on ensuring clients maximize the value of our product suite, fostering long-term partnerships, and driving customer retention and growth. You will be the primary advocate for your assigned client portfolio, understanding their business objectives and aligning our solutions to meet those needs. The successful candidate will possess exceptional communication skills and a strategic mindset, with a proven track record in account management or customer success. This is a fantastic opportunity to work with innovative technology and a collaborative team in a vibrant **Cape Town** setting. You will play a key role in shaping the customer journey and contributing to the company's ongoing success.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of enterprise clients.
• Develop a deep understanding of client business goals, challenges, and objectives.
• Proactively identify opportunities to increase customer value and product adoption.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for growth.
• Serve as the main point of contact for clients post-sale, ensuring a seamless onboarding and ongoing experience.
• Monitor customer health and engagement metrics, intervening proactively to address risks.
• Collaborate with Sales, Product, and Support teams to ensure a unified customer experience.
• Educate clients on new features, best practices, and relevant industry trends.
• Drive client advocacy through case studies, testimonials, and referrals.
• Manage client renewals and identify upsell/cross-sell opportunities within your portfolio.
• Gather customer feedback and provide insights to internal teams for product and service improvements.

Requirements

• Minimum of 4 years of experience in Customer Success, Account Management, or a related client-facing role within the tech/SaaS industry.
• Proven ability to manage complex client relationships and drive measurable business outcomes.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of SaaS business models and customer lifecycle management.
• Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to analyze data and translate insights into actionable strategies.
• Proactive, highly organized, and detail-oriented with strong time management skills.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Demonstrated passion for customer advocacy and helping clients achieve their goals.
• Must be a resident of or willing to relocate to **Cape Town, Western Cape**.

Benefits

• Competitive base salary and attractive commission structure based on renewals and upsells.
• Comprehensive health insurance and retirement fund contributions.
• Generous paid time off and company holidays.
• Opportunities for continuous learning and professional development.
• A collaborative and innovative work culture.
• Regular team events and social gatherings.
• Modern office space in a sought-after **Cape Town** business district.
• Access to industry-leading tools and resources.