Customer Success Manager | Luxury Nutrition | Remote

Biospan; Johannesburg; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A premium nutrition service company is hiring a Client Success Manager based in South Africa. This role requires managing post-sale client journeys and ensuring a seamless high-quality service. Ideal candidates will be articulate, calm under pressure, and have experience with high-net-worth households. The position offers expected earnings of R20k – R32k+ per month.

Benefits

Work with international clients

Clear progression into senior operations

Flexible working hours

Qualifications

• Experience in client success, concierge, health and nutrition, or hospitality.
• Skilled in managing communications through WhatsApp, email, and phone.

Responsibilities

• Run full end-to-end onboarding for new clients.
• Manage daily client communication across various platforms.
• Coordinate with teams to ensure smooth service delivery.
• Monitor client satisfaction and service quality.

Skills

Articulate communication

Calm under pressure

Experience with high-net-worth households

Strong English communication skills

Detail-oriented

CRM proficiency

Coordination skills

Ability to manage multiple clients

Job description

Full-Time | Remote | High-Responsibility Role

Biospan is a premium private chef & nutrition service operating across the UK, Europe, Dubai, the U.S, and Canada. We place private chefs into high-performance households and manage the full lifecycle of client nutrition, food quality, and service delivery.

We're expanding — and we're hiring a Client Success Manager based in South Africa to own the post-sale client journey, manage communication, and ensure every household receives a seamless, high-quality service.

This is a structured, communication-heavy, high-responsibility position suited to someone who:

• Handles demanding households calmly
• Communicates clearly and confidently
• Likes fast-paced, organised work
• Can manage multiple clients, chefs, and moving parts at once
• Thrives with coordination and communication
• Wants long-term progression into senior operations

The Role

• Run full end-to-end onboarding for new clients
• Manage daily client communication via WhatsApp, email, and phone
• Coordinate with recruitment, practitioners, chefs, menu designers, and billing to keep each client's service running smoothly
• Handle client admin, preferences, tolerance changes, and service updates
• Predict and resolve service issues before they elevate
• Keep CRM notes and internal tools updated and accurate
• Ensure clients always know what's happening and what comes next
• Maintain strong relationships with active clients
• Monitor service consistency, chef performance, and menu quality
• Ensure clients are on track with their nutrition and service goals
• Maintain a calm, premium tone with high-end households
• Protect retention through proactive, clear communication

Ideal Candidate

• Articulate, confident, and calm under pressure
• Strong with written and verbal English
• Comfortable dealing with high-net-worth households
• Skilled in WhatsApp communication (text + voice)
• Organised, detail-driven, and consistent
• Good at expectation-setting and holding boundariesAble to coordinate chefs, clients, and internal teams without dropping details
• Comfortable managing multiple time zones (UK, EU, UAE, U.S East Coast)
• Quick to learn systems, SOPs, and workflows

Experience in:

• Client success
• Concierge
• Health and nutrition
• Hospitality guest relations
• Wellness or fitness coaching
• Account management
• High-end customer service

…is a strong advantage.

Compensation

Expected Earnings: R20k – R32k+ per month

Base Salary: £1,000 – £1,400 per month (paid in GBP, converted locally)

Growth Path: Senior Client Success → Operations Manager

Working Hours

Full-time remote position. You will work South Africa daytime hours with required overlap into: UK & Europe, Dubai, U.S East Coast.

You may be required occasionally to work later hours during peak periods and support West Cost clients in America.

Why Join Biospan?

• Work directly with UK, EU, U.S & Dubai clients
• Be part of a high-performance health and nutrition company
• Join a fast-moving team with strong systems
• Clear progression into senior operations
• Learn the private chef and nutrition industry
• Work closely with founders and the nutrition team

We're not hiring a generic support agent — we want a sharp, organised operator who can handle premium households and keep the service on track.

How to Apply

Submit your CV and cover letter through the application form below.