Customer Service Representative - Technical Support

Placements24; Gqeberha; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Fully remote work

Paid training

Provident fund

Discounts on products

Regular performance reviews

Job summary

Placements24 is seeking a dedicated Customer Service Representative with a technical support mindset. This fully remote role serves Port Elizabeth and wider South Africa, handling inquiries, issues, and order processing from a home office.

You will guide customers through product usage and troubleshooting while maintaining high service standards. The position emphasizes strong communication, problem-solving, and the ability to work independently in a remote setting, with weekend shifts possible

Qualifications

• Experience in customer service or technical support is essential.
• Excellent written and verbal communication skills.
• Ability to troubleshoot website navigation and order issues remotely.

Responsibilities

• Respond to inquiries via phone, email, and chat promptly.
• Provide technical assistance for website navigation and account management.
• Troubleshoot common issues and guide customers through resolutions.
• Educate customers on product features and troubleshooting.
• Process orders, returns, and exchanges accurately.
• Document interactions in the CRM system.

Skills

Customer service

Technical support

Problem solving

Communication

Remote work

Time management

Education

High school diploma

Tools

CRM systems

Job description

About the Role

Our client, a growing e-commerce platform, is seeking a dedicated Customer Service Representative with a strong aptitude for technical support to join their team. This position is based in **Port Elizabeth, Eastern Cape**, and offers a fully remote work arrangement, allowing you to provide exceptional service from the comfort of your home. You will be the first point of contact for customers, assisting them with inquiries regarding product functionality, order processing, and technical troubleshooting. This role requires patience, empathy, and a keen ability to resolve issues efficiently. We are looking for individuals who are passionate about helping customers and are comfortable navigating online platforms and basic technical issues. Join our client's expanding team and contribute to a seamless online shopping experience for customers across **Port Elizabeth** and beyond.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide technical assistance to customers experiencing issues with website navigation, account management, and order placement.
• Troubleshoot common technical problems and guide customers through resolution steps.
• Educate customers on product features, usage, and troubleshooting solutions.
• Process orders, returns, and exchanges accurately and efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Identify and accelerate complex technical issues to the appropriate support teams.
• Gather customer feedback and report recurring issues to management to help improve services.
• Maintain a high level of product knowledge to effectively assist customers.
• Ensure customer satisfaction by providing a positive and helpful support experience from your remote location.

Requirements

• Previous experience in customer service or technical support is essential.
• Strong problem-solving skills and the ability to think critically.
• Excellent communication skills, both written and verbal.
• Proficiency with computers, internet browsers, and basic troubleshooting techniques.
• Familiarity with e-commerce platforms and online payment systems is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• Patience and empathy when dealing with customer concerns.
• High school diploma or equivalent required; further education is an advantage.
• Must have a reliable internet connection and a dedicated workspace for this **Yes** remote role.
• Comfortable working flexible shifts, including some weekends, if required by the **Port Elizabeth** team.

Benefits

• Fully remote work opportunity, offering significant flexibility.
• Competitive hourly wage.
• Opportunities for skill development and advancement within the company.
• Paid training program provided.
• Access to company discounts on products.
• A supportive and collaborative online team environment.
• Contribution to a provident fund.
• Opportunities to gain experience in a rapidly growing industry.
• Work from home setup assistance.
• Regular performance reviews and feedback sessions.