Customer Service Flexi Agent - Nutun

Trending Talent Solutions; Durban; In loco; ZAR 110.000 - 165.000; Part-time

Descrizione del lavoro

Trending Talent Solutions in Durban is seeking a flexible weekend and night-shift agent to support USA campaigns. The role is casual, with no guaranteed hours, and shifts are allocated based on demand. You will respond to customer inquiries, strive for First Call Resolution, use active listening, and maintain accurate records using company systems.

Matric required; weekday/weekend flexibility essential. This position offers an entry-level path in a people-focused business with opportunities to

Competenze

• Matric (Grade 12) is essential.
• Ability to multitask in a fast-paced environment.
• Willing to work flexible shifts, including weekdays and weekends.
• Suitable for students who can commit to required hours.

Mansioni

• Achieve First Call Resolution (FCR) with quality service.
• Respond to customer inquiries promptly and professionally.
• Use active listening to understand needs and provide solutions.
• Escalate queries when necessary and maintain records in required systems.
• Meet campaign KPIs, SLAs, and quality standards.
• Utilise all required software and reports.

Conoscenze

Verbal communication

Written communication

Active listening

Empathy

Problem solving

Multitasking

Time management

Computer literacy

Formazione

Matric (Grade 12)

Strumenti

CRM systems

Descrizione del lavoro

We are a people-orientated business that provides outsourced contact centre solutions and specializes in customer life cycle management. Our people are our most valuable asset. We foster a culture of empowerment and accountability, with a strong focus on skills development, talent growth, and career progression. Our highly engaged environment reflects our passion for creating a great workplace where teamwork drives our success.

Role Qualifications and Experience

• Matric (Grade 12) is essential.
• Ability to multitask and work effectively in a fast-paced environment.
• Must be willing to work flexible shifts, including weekdays and weekends.
• Suitable for students who are able to commit to the required working hours.

Working Hours

• Flexible scheduling based on operational requirements.
• Shifts will be weighted to weekends
• This is a night shift/USA role.

Job Objectives

• Strive to achieve First Call Resolution (FCR) while maintaining exceptional service quality.
• Respond to customer inquiries promptly, professionally, and accurately.
• Use active listening skills to understand customer needs and provide appropriate solutions.
• Remain calm and professional when handling challenging or escalated customer interactions.
• Escalate or transfer customer queries to the appropriate department when necessary.
• Achieve all campaign Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and quality standards.
• Maintain accurate customer records and documentation using the required systems and tools.
• Effectively utilise all required software, reports, and applications.
• Participate in training and continuously develop product knowledge and technical skills.
• Adhere to all company policies, procedures, and compliance requirements.

Required Skills

• Exceptional verbal and written communication skills.
• Excellent interpersonal skills , with active listening , empathy and problem solving
• Proficiency in computer systems and the ability to navigate multiple applications.
• Strong time management and organizational skills.
• Ability to multitask while maintaining accuracy and attention to detail.

Role Competencies

• Excellent command of spoken and written English.
• Strong English reading comprehension.
• Basic computer literacy.
• High attention to detail.
• Strong written communication skills.
• Willingness to learn and adapt.
• Customer-focused with a positive attitude.
• Successfully meet all recruitment screening and English assessment requirements.

Additional Information

• This is a flexi/casual position created specifically to provide additional support coverage during weekends, after-hours, and other peak or high-volume periods.
• There is no guaranteed minimum number of hours; shifts are allocated based on operational demand and business requirements.
• Shift rosters will be communicated in advance, with reasonable notice given wherever possible.

We endeavour to provide feedback to all candidates whenever possible. However, should you not receive a response within 14 days of the closing date, please consider your application unsuccessful.

All appointments will be made in accordance with the Group Employment Equity Plan.

Durban

Published Date: 28 October 2026

Closing Date: 09 November 2026