Customer Service Executive (Durban)

Pacific International Line; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading shipping company in Durban is seeking a Customer Service Executive to be the primary point of contact for customers. This role involves resolving inquiries, coordinating with internal teams, and maintaining customer relationships. The ideal candidate has a degree in a related field and at least 2 years of experience in the shipping industry. Strong interpersonal and communication skills are essential. Competitive compensation and benefits are offered.

Qualifications

• Proven experience in customer care / service within the shipping industry (minimum 2 years).
• Strong understanding of shipping line operations and local market practices in South Africa.
• Good knowledge of shipping documentation processes and local import / export regulations.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving complaints.
• Coordinate with internal teams such as operations, logistics, and sales to meet customer needs.
• Maintain accurate records of customer interactions and feedback.

Skills

Interpersonal skills

Customer-centric mindset

Attention to detail

Communication skills

Education

Bachelor’s degree or Diploma in Business Administration, Logistics, Maritime Studies, or related field

Tools

CRM tools

Microsoft Office Suite

Job description

Job title: Customer Service Executive (Durban)

Job Location: KwaZulu-Natal, Durban

Deadline: October 03, 2025

Key Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving complaints in a professional and timely manner.
• Coordinate with internal teams such as operations, logistics, and sales to meet customer needs effectively.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Proactively provide updates to customers on shipment schedules, delays, or changes.
• Educate customers on shipping procedures, documentation requirements, and other relevant information.
• Identify and escalate complex issues to the appropriate departments for resolution.
• Build and maintain strong relationships with customers to foster loyalty and satisfaction.

Skills and Qualifications

• Bachelor’s degree or Diploma in Business Administration, Logistics, Maritime Studies, or related field
• Proven experience in customer care / service within the shipping industry (minimum 2 years)
• Strong understanding of shipping line operations and local market practices in South Africa
• Good knowledge of shipping documentation processes and local import / export regulations
• Proficiency in customer relationship management (CRM) tools and Microsoft Office Suite.

MUST HAVE

• Exceptional interpersonal skills with a customer-centric mindset.
• Attention to detail, accuracy, and adherence to deadlines.
• Adaptability to work in a fast-paced, dynamic environment.
• Excellent verbal and written communication skills in English

WE VALUE

• Team player who can collaborate effectively with diverse groups.
• Proactive and solutions-oriented approach to challenges.
• High attention to detail.
• Responsible with good follow-through.