REPAIR & MAINTENANCE ENGINEER – ELECTRONICS & SECURITY PRODUCTS

Jelocorp; Sandton; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Jelocorp in Sandton, Johannesburg is seeking a proactive Repair & Maintenance Engineer to diagnose, repair and upgrade electronic security systems, focusing on CCTV cameras and DVR/NVR equipment. The candidate will perform hands-on repairs and troubleshooting in a fast-paced environment.

You will maintain records, communicate with customers and colleagues, and support maintenance projects while adhering to safety and quality standards.

Qualifications

• Minimum 3 years' hands-on repair or maintenance experience.
• Qualification in electronics or related technical field is preferred.
• Ability to diagnose faults using appropriate tools and equipment.
• Strong documentation and communication skills.
• Experience with CCTV/security equipment is preferred.
• Ability to work independently and in a team.

Responsibilities

• Diagnose, troubleshoot and repair electronic and mechanical faults in CCTV systems.
• Perform hands-on repairs on cameras and DVR/NVR equipment.
• Update firmware and software as required.
• Document repairs accurately in company systems.
• Provide customer-facing technical support and guidance.
• Assist with maintenance projects and process improvements.

Skills

Hands-On Repair

Electronic Troubleshooting

CCTV / Security Product Repair

Firmware & Software Updates

Technical Documentation

Diagnostic Tools

Education

Related technical qualification (electronics / electrical / IT)

Tools

Diagnostic equipment

Testing equipment

Job description

POSITION OVERVIEW

We are seeking a proactive, technically skilled and hands-on Repair & Maintenance Engineer to join our team in Sandton,

Johannesburg.

The successful candidate will be responsible for diagnosing, troubleshooting, repairing, maintaining and upgrading electronic and

technical products, with a particular focus on security cameras, digital recorders and related electronic equipment.

Candidates with hands-on repair experience in CCTV/security products, mobile phone repairs, consumer electronics,

electronic equipment, appliances or other technical repair environments will be considered.

The role requires strong technical problem-solving ability, attention to detail, good documentation practices and the ability to

communicate effectively with customers, colleagues and management.

KEY RESPONSIBILITIES

Technical Repair & Troubleshooting

• Diagnose, investigate and resolve technical faults relating to electronic, mechanical, optical, software and hardware components.
• Perform hands-on repair, adjustment, rework and maintenance of security cameras, digital recorders and other electronic products.
• Troubleshoot electronic circuits, components, connectivity issues and product faults.
• Identify the root cause of technical problems and implement appropriate corrective actions.
• Repair defective products in accordance with company quality standards and approved repair procedures.
• Conduct testing and quality checks following repairs to ensure products meet required specifications.
• Perform software updates, firmware upgrades and other product-related technical updates as required.
• Use appropriate diagnostic tools, testing equipment and technical procedures to identify faults and complete repairs.
• Interpret basic product and camera structural drawings, diagrams and technical documentation.

Customer & Technical Support

• Respond to customer service requests and technical concerns in a timely and professional manner.
• Consult with customers and users to understand technical problems and determine appropriate solutions.
• Provide clear technical guidance and troubleshooting assistance where required.
• Communicate repair findings, technical issues and recommended solutions to customers and relevant internal stakeholders.
• Escalate complex or unresolved technical matters to the Maintenance Supervisor or relevant technical personnel.
• Maintain professional communication with customers, colleagues, management and other related parties at all times.

Repair Records, Reporting & Analysis

• Accurately record all repairs, faults, resolutions, software updates and related technical information in the company's systems.
• Maintain accurate records of service requests and repair activities.
• Analyse repair information and identify recurring faults, trends and opportunities for improvement.
• Prepare reports and provide feedback to the Maintenance Supervisor regarding repair activities and product performance.
• Track the results of product and process improvements.
• Provide recommendations and practical solutions to improve product quality, repair efficiency and reliability.

Maintenance & Process Improvement

• Assist with preventive repair, maintenance and product upgrade projects.
• Assist in standardising the repair area, processes, methods, tools and equipment to improve efficiency and quality.
• Identify opportunities to improve repair procedures and reduce recurring product faults.
• Assist with initiatives aimed at improving product quality and technical performance.
• Assist the Maintenance Supervisor with special technical projects as required.
• Assist with monitoring and controlling repair inventory, spare parts, tools and technical supplies where required.

Teamwork & Training

• Work collaboratively with repair staff, customer service personnel and management to ensure repair services meet company quality standards.
• Assist the Maintenance Supervisor with assigning and coordinating service requests where required.
• Assist with training and developing customer service and repair personnel on relevant technical processes.
• Share technical knowledge and provide guidance to colleagues where appropriate.
• Participate in training seminars and technical development programmes as requested.
• Assist other team members with technical and operational duties as required.

General Duties

• Maintain a clean, organised and professional repair and working environment.
• Ensure tools, equipment and materials are used correctly and safely.
• Follow all company safety, security and quality procedures.
• Maintain open communication with the Maintenance Supervisor and management.
• Represent the company professionally at all times.
• Perform other reasonable technical, repair and maintenance-related duties as assigned.

MINIMUM REQUIREMENTS

• Relevant qualification in Electronics, Electrical Engineering, Mechanical Engineering, Information Technology, Computer Science, Engineering or a related technical field.
• Minimum 3 years' hands-on technical repair or maintenance experience.
• Practical experience working with electronic, mechanical or technical equipment.
• Strong understanding of electronic components, circuits and troubleshooting principles.
• Ability to diagnose and repair technical faults using appropriate tools and equipment.
• Ability to understand basic technical drawings, diagrams and product structures.
• Proficiency in Microsoft Office applications.
• Good technical documentation and record-keeping skills.
• Good communication and interpersonal skills.
• Strong problem-solving and analytical ability.
• Ability to work independently as well as within a team.

PREFERRED EXPERIENCE

• CCTV / surveillance product repair experience.
• Security camera and/or DVR/NVR repair experience.
• Electronic equipment repair.
• Mobile phone or smartphone repair.
• Consumer electronics repair.
• Appliance or electronic device repair.
• Hardware repair and maintenance.
• PCB/electronic circuit troubleshooting.
• Experience with firmware/software updates on electronic products.
• Experience working in an RMA, repair centre, technical workshop or after-sales environment.
• Experience analysing recurring product faults and repair trends.
• Experience working with diagnostic and testing equipment.

KEY COMPETENCIES

• Hands-On Technical Repair
• Electronic Troubleshooting
• Hardware & Software Support
• CCTV / Security Product Repair
• Electronic Circuit Troubleshooting
• Mechanical & Optical Troubleshooting
• Diagnostic Tools & Equipment
• Firmware & Software Updates
• Fault Finding & Root Cause Analysis
• Preventative Maintenance
• Technical Documentation
• Repair Records & Data Analysis
• Quality Control
• Problem Solving
• Customer Service
• Communication
• Planning & Organisation
• Teamwork
• Technical Training
• Process Improvement
• Attention to Detail

PERSONAL ATTRIBUTES

• Strong technical aptitude and practical problem-solving ability.
• A hands-on approach to diagnosing and repairing technical equipment.
• Excellent attention to detail and accuracy.
• Ability to work efficiently under pressure.
• Strong customer-service orientation.
• Good organisational and time-management skills.
• Willingness to learn new products, technologies and repair procedures.
• Ability to communicate technical information clearly.
• A professional and collaborative approach to working with colleagues and customers.
• Strong commitment to quality and continuous improvement.

PHYSICAL REQUIREMENTS

The role may require the successful candidate to:

• Sit, stand and walk for extended periods when required.
• Use hands and fingers for detailed technical repair work.
• Handle, manipulate and inspect small electronic components.
• Reach with hands and arms.
• Bend and lift equipment or materials.
• Lift light to moderate weights where required.
• Demonstrate good finger dexterity and hand-eye coordination.
• Perform tasks requiring close and distance vision and the ability to adjust focus.