Retail Customer Experience Specialist

Pepkor Lifestyle; Vereeniging; On-site; ZAR 134,000 - 179,000; Full time

Job summary

PepkorLifestyle in South Africa is seeking enthusiastic Customer Service Advisors for a fast-paced retail environment. You will engage customers, ensure accurate transaction processing, and contribute to store presentation and daily operations.

Requirements include Matric, numeracy, strong communication, and money-handling abilities. Prior experience in financial/administration tasks and SAP/MS Office is a plus.

Qualifications

• Matric is required.
• Numeracy skills are essential.
• Ability to work with money and perform cash handling.
• Computer literacy is required.
• Attention to detail is necessary.
• Excellent verbal and written communication skills.
• Teamwork is essential in a retail environment.
• Telephone etiquette and professional conduct.
• Target-driven mindset is important.
• Customer centricity and service orientation.
• Experience in financial/administration roles and SAP/MS Office is advantageous.

Responsibilities

• Deal with customers in a customer-centric manner.
• Achieve individual targets.
• Handle administration tasks.
• Process transactions and cash-ups.
• Demonstrate self-management and teamwork.
• Maintain security and safety within the store.
• Assist at reception/switchboard as needed.
• Keep product knowledge up to date.
• Receive and dispatch stock.
• Maintain merchandising and store presentation.

Skills

Customer centric

Interpersonal skills

Attention to detail

Written communication

Teamwork

Telephone etiquette

Target driven

Fraud awareness

Education

Matric

Tools

SAP

MS Office

Job description

PepkorLifestyle in South Africa is seeking enthusiastic Customer Service Advisors for a fast-paced retail environment. You will engage customers, ensure accurate transaction processing, and contribute to store presentation and daily operations.

Requirements include Matric, numeracy, strong communication, and money-handling abilities. Prior experience in financial/administration tasks and SAP/MS Office is a plus.