Customer Retention Consultant (Remote, Mossel Bay)

Blacksmith Agency LLC; Mossel Bay; Remote; ZAR 240,000 - 380,000; Full time

Job summary

Blacksmith Agency is seeking Sales Development Representatives across South Africa who are eager to open doors and drive pipeline. As Customer Retention Consultant, you will own the top of the funnel—researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients.

You will use tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo, maintain Salesforce records and collaborate with Account Executives to

Qualifications

• 2 years in an SDR/BDR role or similar.
• Excellent written communication and ability to tailor outreach.
• Familiarity with outbound tools and contact research.
• Proactive, curious and coachable.

Responsibilities

• Source and research ideal accounts based on ICP.
• Identify decision makers and build contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging and optimize targeting with the sales team.

Skills

SDR/BDR experience

Strong written communication

Personalized outreach

Coachable

Tools

Sales Navigator

SalesLoft

Apollo

ZoomInfo

Salesforce

Job description

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Customer Retention Consultant at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients.

Blacksmith Agency

• Sales


• Full time


• Remote (South Africa)

What You Will Own

• Source and research ideal accounts based on our ICP.


• Identify decision makers and build accurate contact lists.


• Craft and execute personalized outbound sequences via email, LinkedIn and phone.


• Book qualified discovery calls for our Account Executives.


• Maintain clean records in Salesforce and SalesLoft.


• Test messaging, optimize targeting and tighten feedback loops with the sales team.

What You Bring

• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.


• Strong written communication and the ability to personalize outreach.


• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.


• Comfortable using Salesforce and managing your own pipeline.


• Gritty, curious and coachable.