Customer Renewals & Retention Specialist

Sage; Johannesburg; Hybrid; ZAR 300,000 - 420,000; Full time

Job summary

Sage City is seeking a Renewals Advisor to protect recurring revenue and strengthen customer relationships. You will own the renewal journey, coordinate with customers, and collaborate across teams to ensure timely renewals and retention opportunities.

The role emphasizes service excellence, data accuracy, and proactive communication. The position involves 3 days per week in our Johannesburg office, with a hybrid work arrangement.

Qualifications

• 3+ years’ experience in customer retention, account management, renewals, or customer success.
• Excellent verbal and written communication skills; able to manage varied customer conversations.
• Strong analytical skills to identify trends and opportunities.

Responsibilities

• Own the renewal journey with customers to protect recurring revenue.
• Process payments and invoices accurately and efficiently.
• Capture all customer interactions in CRM and related systems.
• Maintain high data accuracy and complete downgrades, re-invoices, and contract acceptances.
• Collaborate with internal teams to identify opportunities and drive retention targets.

Skills

Customer retention

Account management

Renewals

Customer success

CRM proficiency

Contract management

Data analysis

Tools

CRM systems

Contract management systems

Job description

Sage City is seeking a Renewals Advisor to protect recurring revenue and strengthen customer relationships. You will own the renewal journey, coordinate with customers, and collaborate across teams to ensure timely renewals and retention opportunities.

The role emphasizes service excellence, data accuracy, and proactive communication. The position involves 3 days per week in our Johannesburg office, with a hybrid work arrangement.