Customer Relations Manager - Electronics Industry

Hire Resolve; Durban; On-site; ZAR 420,000 - 620,000; Full time

Job summary

A prominent consulting firm is seeking a highly motivated Customer Relations Manager based in Durban, KZN. This role involves managing key customer relationships in the electronics industry to enhance satisfaction and retention. Candidates should possess a Bachelor's degree in Business or Marketing and experience in account management. Strong communication skills and problem-solving abilities are essential. The company offers a highly competitive salary commensurate with experience and encourages applications via their email.

Qualifications

• Proven experience in a customer relations or account management role, preferably in the electronics industry.
• Knowledge of CRM systems and Microsoft Office suite is essential.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to work well under pressure and meet tight deadlines.
• Knowledge of CRM systems and Microsoft Office suite.
• Valid driver's license and own transport.

Responsibilities

• Develop and maintain relationships with key customers in the electronics industry in KZN.
• Act as the main point of contact for all customer inquiries and issues.
• Provide exceptional customer service and support to ensure customer satisfaction.
• Identify opportunities to upsell and cross-sell products and services to existing customers
• Prepare and deliver regular reports on customer satisfaction and retention rates
• Work closely with sales and marketing teams to develop strategies for customer acquisition and retention
• Monitor customer feedback and address any issues or concerns in a timely and professional manner

Skills

Strong communication and interpersonal skills

Excellent problem-solving abilities

Ability to work well under pressure

Problem solving

Sales collaboration

Project management

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in a related field

Tools

CRM systems

Microsoft Office suite

Job description

Hire Resolve's client is seeking a highly motivated and experienced Customer Relations Manager to join their team in the electronics industry in KZN. The role will involve managing and developing relationships with customers to ensure the highest level of customer satisfaction and retention.

Responsibilities

• Develop and maintain relationships with key customers in the electronics industry in KZN
• Act as the main point of contact for all customer inquiries and issues
• Provide exceptional customer service and support to ensure customer satisfaction
• Identify opportunities to upsell and cross-sell products and services to existing customers
• Prepare and deliver regular reports on customer satisfaction and retention rates
• Work closely with sales and marketing teams to develop strategies for customer acquisition and retention
• Monitor customer feedback and address any issues or concerns in a timely and professional manner

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field
• Proven experience in a customer relations or account management role, preferably in the electronics industry
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Ability to work well under pressure and meet tight deadlines
• Knowledge of CRM systems and Microsoft Office suite
• Valid driver's license and own transport

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Ashley Feldtmann, Rebecca Grylls, or Thomas Stacey at Hire Resolve or on LinkedIn

You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [e-mail]

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.