Customer Relations Manager

Boardroom Appointments; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A recruitment agency in South Africa is looking for a Customer Relations Manager with a strong background in sales and marketing. The ideal candidate will possess a minimum of 5 years' experience in a business-to-business environment, particularly in logistics or warehousing. Key responsibilities include managing the CRM department's communication and operations, owning strategic reports, and enhancing sales administration. Advanced MS Office skills are essential, and the role aims to drive improvements in customer service and operational processes.

Qualifications

• Minimum 5 years sales and marketing experience in a business to business environment.
• An operational background in logistics and/or warehousing is an advantage.
• Advanced MS Office skills.

Responsibilities

• Ensure high quality management and communication for the CRM department.
• Take ownership of strategic reports and CRM processes.
• Manage sales administration functions to improve operations.

Tools

MS Office

Job description

About the job Customer Relations Manager

• Minimum 5 years sales and marketing experience on a strategic level in a business to business environment with an operational background in logistics and/or warehousing being an advantage
• Advanced MS Office skills

Responsibilities

• Responsible for ensuring a consistent, transparent and high quality management, administration, communication, coordination and delivery for the CRM department in the Warehouse and Logistics Services as well as any other services that the customer may utilize.
• Responsible for taking ownership for the end to end delivery of key strategic reports and to be the custodian for the CRM departments processes and procedures.
• In addition to this ensure Sales administration functions are effectively managed to improve operations processes, reduce associated cost and improve customer service offering.