Customer Order Specialist

TalentFuse (Pty) Ltd; Gauteng; On-site; ZAR 180,000 - 300,000; Full time

Job summary

TalentFuse (Pty) Ltd is seeking a hands-on Customer Order Coordinator to drive the full order lifecycle from receipt to delivery. You will capture orders in the ERP system, coordinate with Sales, Production, Warehouse and Logistics, and ensure commitments are met.

You are highly organised, detail-oriented and proactive, able to manage multiple orders in a busy manufacturing environment while maintaining excellent customer communication and building strong internal relationships.

Qualifications

• Matric is essential and advantageous in a hands-on, small-business environment.
• Experience in customer order processing, customer service, order management or supply chain coordination.
• Proven experience with ERP or similar business systems.
• Strong computer and administrative skills with excellent Excel abilities.
• Experience in Manufacturing, Distribution, FMCG or Supply Chain is beneficial.

Responsibilities

• Manage the full end-to-end customer order process from receipt through delivery.
• Capture and process customer orders accurately on the ERP system.
• Coordinate with Sales, Production, Warehouse and Logistics to meet timelines.
• Check stock availability and identify potential shortages or delays.
• Monitor production and dispatch schedules and follow up as required.
• Track orders and deliveries to ensure complete and on-time receipt by customers.
• Communicate with customers regarding order status, delivery dates and delays.
• Handle returns, discrepancies and order-related queries efficiently.
• Build strong relationships with customers and internal teams.
• Manage multiple orders and priorities simultaneously with accuracy.
• Identify problems and drive actions through to resolution.
• Take ownership of the customer experience and fulfil commitments.

Skills

ERP systems

Excel

Office suite

Attention to detail

Multitasking

Communication

Proactive problem solving

Cross-functional collaboration

Customer focus

Ownership

Hands-on mindset

Education

Matric

Job description

Key Responsibilities:

• Manage the full end-to-end customer order process, from order receipt through to delivery.
• Capture and process customer orders accurately on the company's ERP system.
• Coordinate with Sales, Production, Warehouse and Logistics to ensure orders are fulfilled within required timelines.
• Check stock availability and proactively identify potential shortages or delays.
• Monitor production and dispatch schedules and follow up where required.
• Track orders and deliveries to ensure customers receive their goods complete and on time.
• Communicate with customers regarding order status, delivery dates, delays and any potential challenges.
• Handle returns, discrepancies and order-related queries efficiently.
• Build strong working relationships with both customers and internal teams.
• Manage multiple orders and priorities simultaneously while maintaining accuracy.
• Identify problems, take action and see things through to resolution.
• Take ownership of the customer experience and ensure that commitments made to customers are followed through.

What we are looking for

We are looking for someone who is hands-on, efficient and takes ownership.

Ideally, you will come from a smaller organisation where you have been hands-on and closely involved in the business. You are not afraid to roll up your sleeves, get stuck in and do a bit of everything to get the job done.

You will ideally be:

• Highly computer literate and comfortable working on business systems.
• Experienced with an ERP, MRP or similar order management system.
• Strong in Microsoft Excel and Microsoft Office.
• Accurate and detail-oriented, particularly when capturing and processing orders.
• Highly organised and able to manage multiple priorities in a busy environment.
• Confident communicating with customers and internal teams.
• A proactive problem solver who does not wait to be told what to do.
• Comfortable working closely with Production, Warehouse and Logistics.
• Customer-focused and committed to delivering on promises.
• Someone who is prepared to roll up their sleeves, get stuck in and make things happen

Experience & Requirements

• Matric is essential.
• Previous experience in customer order processing, customer service, order management or supply chain coordination.
• Proven experience working with an ERP or similar business system.
• Strong computer and administrative skills.
• Strong Excel skills.
• Experience within Manufacturing, Distribution, FMCG or Supply Chain will be advantageous.
• Experience working in a smaller, hands-on business environment will be highly advantageou

The right personality matters

This is not a role for someone who simply captures an order and passes the problem to somebody else.

We are looking for someone who sees an issue and thinks:"Let me sort this out".

Someone who takes responsibility, follows through, communicates proactively and cares about getting the customer what they need.