Customer Liaison Officer

Standard Bank Group; Paarl; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Standard Bank Group is seeking a customer-focused individual to serve as the first point of contact in a branch, delivering exceptional service and guiding customers to the right departments. You will greet clients, assess needs, document inquiries, and provide product information with integrity.

The role emphasizes teamwork, accurate record-keeping, and staying updated on policies while maintaining a welcoming branch environment in South Africa.

Qualifications

• 1-2 years of branch banking experience, focusing on customer service.
• Excellent communication and interpersonal skills.
• Proficiency in computer systems, including banking software.
• Strong problem-solving abilities and attention to detail.
• Customer-centric mindset with ability to work in a fast-paced environment.
• Fluency in English and other local languages (advantageous).

Responsibilities

• Warmly greet and assist customers as they enter the branch, creating a positive first impression.
• Identify and assess customer needs through active listening and questioning.
• Record and monitor customer inquiries, ensuring accurate documentation.
• Efficiently allocate customers to appropriate departments or specialists for further assistance.
• Provide basic information and guidance on bank products and services.
• Handle and resolve simple customer queries independently.
• Maintain a high level of integrity and adhere to ethical standards in all interactions.
• Collaborate with other team members to ensure smooth customer flow within the branch.
• Stay updated on bank policies, procedures, and product offerings to provide accurate information.
• Contribute to maintaining a clean and welcoming branch environment.

Skills

Communication

Interpersonal skills

Computers

Problem solving

Attention to detail

Customer focus

Multilingual

Tools

Banking software

Job description

Business Segment: Personal & Private Banking

We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.

• Warmly greet and assist customers as they enter the branch, creating a positive first impression
• Identify and assess customer needs through active listening and questioning
• Record and monitor customer inquiries, ensuring accurate documentation
• Efficiently allocate customers to appropriate departments or specialists for further assistance
• Provide basic information and guidance on bank products and services
• Handle and resolve simple customer queries independently
• Maintain a high level of integrity and adhere to ethical standards in all interactions
• Collaborate with other team members to ensure smooth customer flow within the branch
• Stay updated on bank policies, procedures, and product offerings to provide accurate information
• Contribute to maintaining a clean and welcoming branch environment

Qualifications

Experience

• 1-2 years of branch banking experience, focusing on customer service
• Excellent communication and interpersonal skills
• Proficiency in computer systems, including banking software
• Strong problem-solving abilities and attention to detail
• Customer-centric mindset with ability to work in a fast-paced environment
• Basic knowledge of banking products and services (preferred)
• Fluency in English and other local languages (advantageous)

Additional Information

• Following Procedures
• Interacting with People
• Managing Tasks
• Producing Output
• Showing Composure
• Team Working
• Upholding Standards
• Banking Process & Procedures
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.