Branch Banking Concierge & Customer Liaison

Standard Bank Group; Paarl; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Standard Bank Group is seeking a customer-focused individual to serve as the first point of contact in a branch, delivering exceptional service and guiding customers to the right departments. You will greet clients, assess needs, document inquiries, and provide product information with integrity.

The role emphasizes teamwork, accurate record-keeping, and staying updated on policies while maintaining a welcoming branch environment in South Africa.

Qualifications

• 1-2 years of branch banking experience, focusing on customer service.
• Excellent communication and interpersonal skills.
• Proficiency in computer systems, including banking software.
• Strong problem-solving abilities and attention to detail.
• Customer-centric mindset with ability to work in a fast-paced environment.
• Fluency in English and other local languages (advantageous).

Responsibilities

• Warmly greet and assist customers as they enter the branch, creating a positive first impression.
• Identify and assess customer needs through active listening and questioning.
• Record and monitor customer inquiries, ensuring accurate documentation.
• Efficiently allocate customers to appropriate departments or specialists for further assistance.
• Provide basic information and guidance on bank products and services.
• Handle and resolve simple customer queries independently.
• Maintain a high level of integrity and adhere to ethical standards in all interactions.
• Collaborate with other team members to ensure smooth customer flow within the branch.
• Stay updated on bank policies, procedures, and product offerings to provide accurate information.
• Contribute to maintaining a clean and welcoming branch environment.

Skills

Communication

Interpersonal skills

Computers

Problem solving

Attention to detail

Customer focus

Multilingual

Tools

Banking software

Job description

Standard Bank Group is seeking a customer-focused individual to serve as the first point of contact in a branch, delivering exceptional service and guiding customers to the right departments. You will greet clients, assess needs, document inquiries, and provide product information with integrity.

The role emphasizes teamwork, accurate record-keeping, and staying updated on policies while maintaining a welcoming branch environment in South Africa.