Customer Experience & Order Support Specialist

Kabstrading Co; Richards Bay; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Kabstrading Co in Richards Bay is seeking a Customer Service Representative to process customer transactions accurately and timeously, and to manage orders from entry to finalisation. You will handle all customer feedback on order status and backorders, develop positive relationships with customers and colleagues, and proactively resolve queries to ensure total satisfaction.

The role emphasises professional service and cross‑department collaboration to deliver timely, effective solutions and

Responsibilities

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding order statuses, Backorder reporting and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Job description

Kabstrading Co in Richards Bay is seeking a Customer Service Representative to process customer transactions accurately and timeously, and to manage orders from entry to finalisation. You will handle all customer feedback on order status and backorders, develop positive relationships with customers and colleagues, and proactively resolve queries to ensure total satisfaction.

The role emphasises professional service and cross‑department collaboration to deliver timely, effective solutions and