Customer Experience Partner – Immunology, WC, EC, KZN (Fixed Term Contract)

(0343) Sanofi Aventis South Africa (Pty) Ltd; Midrand; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Sanofi Group in South Africa seeks a driven Sales Representative to advance the Rare Disease portfolio across the designated territory. You will implement sales strategies, build relationships with healthcare professionals, and promote disease and product awareness.

The role requires 3+ years in pharma sales, a science degree is advantageous, strong communication, ability to travel up to 40%, and the capacity to work without supervision.

Qualifications

• Must be able to communicate highly technical information to medical specialists.
• 3+ years as a Sales Representative in pharmaceutical environment.
• Willing and able to travel up to 40% of sales cycle.
• Valid driver’s license and ability to travel as required.

Responsibilities

• Effectively implement sales strategy and tactics to achieve targets.
• Develop disease awareness and product differentiation in territory.
• Build long-term relationships with key stakeholders and opinion leaders.
• Submit weekly call planner and monthly activity reports.
• Collaborate with cross-functional teams to share data with clinicians in a timely manner.

Skills

Communication skills

Negotiation

Analytical thinking

Planning

Strategic thinking

Education

Science degree

Job description

About the job

KEY ACCOUNTABILITIES

Sales KPI Achievement

• Effectively implement sales strategy and tactics in accordance with company policies, to achieve set targets
• Develop further patient potential throughout territory through creating disease awareness, product knowledge and product differentiation
• Initiate appropriate plan of action (POA) to ensure performance is in line with sales objectives and SKFPIs

Territory Business Planning

• Conduct analysis of market/ competitors to identify territory business opportunities and threats
• Develop Territory Business Plan and allocate resources (e.g., call activities, budget), for optimal sales impact
• Monitor territory business plan to ensure resources are directed to customer of greatest potential
• Participate in promotional activity programmes to increase disease and product awareness in the market

Customer Focus and Service

• Update territory customer segmentation classification and database continuously
• Explore and expand new customer base in line with Rare Disease portfolio objectives in both the private and public sectors
• Build trust and credibility with customers by demonstrating professionalism
• Develop and build advocacy for Sanofi Genzyme in the Rare Disease community
• Build effective, long-term relationships with key stakeholders and opinion leaders
• Peer to peer engagement with customers by delivering key promotional messages within approved promotional material
• Arrange CPD/CME meetings for scientific exchange with the target audience
• Participate in regional and national congresses to support and advance portfolio objectives
• Work with Medical to identify and develop HRT centres for portfolio products, where required.

Reporting/ Administration & Collaboration

• Submit weekly call planner using company tools and report completed calls according to company SOP.
• Submit monthly reports on in field activities as well as plans for upcoming month.
• Ensure punctual delivery of reports
• Set up and maintain accurate customer and administrative records
• Work closely with cross functional team to supplement in-field activities and ensure that latest data is shared with clinicians in a timely and compliant manner
• Identify and report Pharmacovigilance (PV) data and Product Technical Complaints (PTC) in accordance with company procedures, timelines, applicable training, and regulatory requirements.

About you

EDUCATION

University degree – science degree would be an advantage

EXPERIENCE

>3yrs as a Sales Representative within the Pharmaceutical environment. Exposure in Immunology would be advantageous Experience in the pharma industry in a commercial or medical role (biotechnology or highly specialized pharmaceutical products is preferred) Proven relations with target customers: Paeds ,Pulmonology, Dermatology Proven customer relations within specified territory with specified medical specialists in the Western Cape, Eastern Cape& KZN region Able to work without direct supervision Proven sales and customer success record Excellent communication skills: clear and concise medico-marketing messaging incl. ability to communicate highly technical information to medical specialists Demonstrate good written, verbal and presentation skills Strong entrepreneurial sense and spirit Strong analytical ability Well-developed planning, coordinating and prioritising skills High learnability (incl. complex theory/science), Ability to work closely in collaboration with cross functional business areas. Goal and results orientated Negotiation skills Systematic thinking and acting in a consistent way Innovative thinking, problem solving and decision making Valid driver’s license Be willing to travel as per territory requirements Project management Strategic thinking

KNOWLEDGE AND SKILLS

Must be able to communicate highly technical information to medical specialists Must use effective selling skills to achieve sales objectives including utilising the Go To Market (GTM) model which includes: face to face calls, virtual or remote detailing, telephone calls one-way communications i.e., approved Rep Triggered Emails (RTEs) and WhatsApp/SMS messages Effectively communicate medico-marketing message to customers Strong entrepreneurial sense and spirit Well-developed planning, coordinating and prioritizing skills Set and achieve challenging objectives Able to work without direct supervision Set up and maintain accurate customer and administrative records Analyze data and draw relevant conclusions Apply creative thinking skills to problem solving Goal and results orientated Demonstrated persistence and perseverance essential. Demonstrate superb written, verbal and presentation skills. Be willing and able to travel 40% in a given sales cycle. Must use effective selling skills to achieve sales objectives

BEHAVIOURAL DIMENSIONS REQUIRED

Shows integrity, tenacity, resilience and adaptability in complex situations and an often-changing environment; is able to handle pressure and commit to and respect deadlines Ability to implement and live the Sanofi values Work respectfully and collaboratively with all members of the RD team Embrace the One Sanofi vision Highly focused and strong drive to succeed, and to set, ambitious objectives Cross functional approach and behaviour in all key activities to ensure effective networking across the organization - this includes networking with other colleagues, medical, marketing, and regulatory Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi Start a career that makes a difference. Reinvention is in our DNA. It’s what drove our evolution from a small French enterprise to one of the world’s leading biopharma companies. Whether it’s using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people’s lives.