Customer Experience Partner - Immunology, WC, EC, KZN (Fixed Term Contract)

Sanofi Group; Midrand; On-site; ZAR 300,000 - 520,000; Full time

Job summary

Sanofi Group in Midrand, South Africa, is seeking a Sales Representative to drive disease awareness, promote Rare Disease products, and build trusted relationships with medical specialists. You will implement sales strategies, develop territory plans, and monitor KPIs to meet targets.

The role requires >3 years of pharmaceutical sales experience, a science degree (advantageous), a valid driver's license, and willingness to travel up to 40%.

Qualifications

• University degree; science degree advantageous.
• >3 years as a Pharmaceutical Sales Representative.
• Experience with immunology or rare disease portfolios is a plus.

Responsibilities

• Achieve sales KPIs and execute sales strategy.
• Develop disease awareness and product differentiation in the territory.
• Create and implement Territory Business Plan with allocated resources.
• Analyze market and competitors to identify opportunities and threats.
• Build long-term relationships with key clinicians and stakeholders.

Skills

Sales Excellence

Pharma Knowledge

Immunology Exposure

Territory Management

Relationship Building

Communication Skills

Negotiation

Driver's License

Willingness to Travel

Education

Science degree

Tools

CRM systems

Job description

Midrand

Full time

R

**_About Sanofi:_**

**We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.**

**_About the job_**

**KEY ACCOUNTABILITIES**

• **Sales KPI Achievement**
• **Effectively implement sales strategy and tactics in accordance with company policies, to achieve set targets**
• **Develop further patient potential throughout territory through creating disease awareness, product knowledge and product differentiation**
• **Initiate appropriate plan of action (POA) to ensure performance is in line with sales objectives and SKFPIs**
• **Territory Business Planning**
• **Conduct analysis of market/ competitors to identify territory business opportunities and threats**
• **Develop Territory Business Plan and allocate resources (e.g., call activities, budget), for optimal sales impact**
• **Monitor territory business plan to ensure resources are directed to customer of greatest potential**
• **Participate in promotional activity programmes to increase disease and product awareness in the market**
• **Customer Focus and Service**
• **Update territory customer segmentation classification and database continuously**
• **Explore and expand new customer base in line with Rare Disease portfolio objectives in both the private and public sectors**
• **Build trust and credibility with customers by demonstrating professionalism**
• **Develop and build advocacy for Sanofi Genzyme in the Rare Disease community**
• **Build effective, long-term relationships with key stakeholders and opinion leaders**
• **Peer to peer engagement with customers by delivering key promotional messages within approved promotional material**
• **Arrange CPD/CME meetings for scientific exchange with the target audience**
• **Participate in regional and national congresses to support and advance portfolio objectives**
• **Work with Medical to identify and develop HRT centres for portfolio products, where required.**
• **Reporting/ Administration & Collaboration**
• **Submit weekly call planner using company tools and report completed calls according to company SOP.**
• **Submit monthly reports on in field activities as well as plans for upcoming month.**
• **Ensure punctual delivery of reports**
• **Set up and maintain accurate customer and administrative records**
• **Work closely with cross functional team to supplement in-field activities and ensure that latest data is shared with clinicians in a timely and compliant manner**
• **Identify and report Pharmacovigilance (PV) data and Product Technical Complaints (PTC) in accordance with company procedures, timelines, applicable training, and regulatory requirements.**

**_About you_**

**EDUCATION**

• **University degree - science degree would be an advantage**

**EXPERIENCE**

• **>3yrs as a Sales Representative within the Pharmaceutical environment. Exposure in Immunology would be advantageous**
• **Experience in the pharma industry in a commercial or medical role (biotechnology or highly specialized pharmaceutical products is preferred)**
• **Proven relations with target customers: Paeds ,Pulmonology, Dermatology**
• **Proven customer relations within specified territory with specified medical specialists in the Western Cape, Eastern Cape& KZN region**
• **Able to work without direct supervision**
• **Proven sales and customer success record**
• **Excellent communication skills: clear and concise medico-marketing messaging incl. ability to communicate highly technical information to medical specialists**
• **Demonstrate good written, verbal and presentation skills**
• **Strong entrepreneurial sense and spirit**
• **Strong analytical ability**
• **Well-developed planning, coordinating and prioritising skills**
• **High learnability (incl. complex theory/science),**
• **Ability to work closely in collaboration with cross functional business areas.**
• **Goal and results orientated**
• **Negotiation skills**
• **Systematic thinking and acting in a consistent way**
• **Innovative thinking, problem solving and decision making**
• **Valid driver's license**
• **Be willing to travel as per territory requirements**
• **Project management**
• **Strategic thinking**

**KNOWLEDGE AND SKILLS**

• **Must be able to communicate highly technical information to medical specialists**
• **Must use effective selling skills to achieve sales objectives including utilising the Go To Market (GTM) model which includes:**
• **face to face calls,**
• **virtual or remote detailing,**
• **telephone calls**
• **one-way communications i.e., approved Rep Triggered Emails (RTEs) and WhatsApp/SMS messages**
• **Effectively communicate medico-marketing message to customers**
• **Strong entrepreneurial sense and spirit**
• **Well-developed planning, coordinating and prioritising skills**
• **Set and achieve challenging objectives**
• **Able to work without direct supervision**
• **Set up and maintain accurate customer and administrative records**
• **Analyze data and draw relevant conclusions**
• **Apply creative thinking skills to problem solving**
• **Goal and results orientated**
• **Demonstrated persistence and perseverance essential.**
• **Demonstrate superb written, verbal and presentation skills.**
• **Be willing and able to travel 40% in a given sales cycle.**
• **Must use effective selling skills to achieve sales objectives**

**BEHAVIOURAL DIMENSIONS REQUIRED**

• **Shows integrity, tenacity, resilience and adaptability in complex situations and an often-changing environment; is able to handle pressure and commit to and respect deadlines**

• **Ability to implement and live the Sanofi values**
• **Work respectfully and collaboratively with all members of the RD team**
• **Embrace the One Sanofi vision**
• **Highly focused and strong drive to succeed, and to set, ambitious objectives**
• **Cross functional approach and behaviour in all key activities to ensure effective networking across the organization - this includes networking with other colleagues, medical, marketing, and regulatory**

**Pursue** **_progress_** **, discover** **_extraordinary_**

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !

We are an R&D driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people's lives.

We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world.

Discover more about us visiting or via our movie We are Sanofi ( a career that makes a difference.

Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies. Whether it's using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities.

This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.