Customer Experience Lead - Elevate Satisfaction in PE

Placements24

Gqeberha

On-site

ZAR 360,000 - 520,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health and wellness benefits

Modern office in Port Elizabeth

Opportunities for professional growth

Job summary

Placements24 in Port Elizabeth is seeking a passionate Customer Experience Specialist to craft and deliver exceptional customer journeys across all touchpoints. You will understand customer needs, identify improvement areas, and implement initiatives that boost satisfaction and loyalty.

This on-site role demands attention to detail and a commitment to top-tier service in the Eastern Cape market. You will collaborate with Marketing, Sales and Product teams to ensure a cohesive customer approach,

Qualifications

Experience in customer experience management, customer service, or marketing.
Strong analytical skills to interpret customer data and feedback.
Excellent communication and interpersonal abilities.
Ability to develop and implement strategic initiatives.
Familiarity with customer feedback tools and CRM systems.
Degree in Marketing, Business, or Communications is beneficial.

Responsibilities

Analyze customer feedback and journey data to identify pain points and opportunities for improvement.
Develop and implement strategies to enhance the overall customer experience.
Collaborate with cross-functional teams (Marketing, Sales, Product) to ensure a cohesive customer approach.
Create and maintain customer-centric documentation and resources.
Monitor key customer experience metrics and report on progress.
Act as a champion for the customer within the organization, advocating for their needs.