Customer Experience Agent (Seasonal Contract)

Pargo; Cape Town; Sur place; ZAR 150 000 - 190 000; Temps partiel

Résumé du poste

Pargo is seeking a Customer Experience Agent (Seasonal Contract) in Cape Town to be on the frontline of customer interactions. You will handle queries via phone, email and chat, and work with teams to ensure customers feel supported and delighted.

The role requires empathy, problem solving, and the ability to interpret data dashboards. You will be based at our Gardens office and work five days a week, contributing to a fast-growing, tech-driven logistics environment.

Qualifications

• Matric or equivalent.
• 1-2 years of customer service experience.
• Strong computer literacy; Google Workspace a plus.
• Ability to read data dashboards and act on trends.

Responsabilités

• Deliver outstanding service with a positive attitude toward customers.
• Respond to queries across phone, email, and chat.
• Investigate and resolve complaints effectively.
• Maintain punctuality and reliability in attendance and work habits.
• Develop understanding of Pargo’s products and processes to address queries confidently.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with other teams to follow up on queries.
• Identify recurring issues and provide feedback to improve processes.
• Uphold CX KPIs like response time, resolution rate and customer satisfaction.

Connaissances

Customer service

Communication

Bilingual

Data dashboards

Problem solving

Formation

National Senior Certificate (Matric)

Outils

Google Workspace

Description du poste

Customer Experience Agent (Seasonal Contract)

Cape Town, South Africa | Posted on 12/10/2026

About the Role

We're looking for a Customer Experience Agent to join our fast-growing team at Pargo, where we're redefining e-commerce delivery across Southern Africa. As part of the Customer Experience team, you'll be on the frontline of customer interactions, ensuring that every touchpoint leaves our customers feeling supported, valued, and delighted. This role is ideal for someone who thrives in a dynamic, high-growth environment and is passionate about solving problems, communicating with empathy, and making a difference in peoples day-to-day experiences.

Your Key Responsibilities

Deliver outstanding service by maintaining a positive, empathetic, and professional attitude toward customers at all times.

Respond promptly to customer queries across multiple communication channels (phone, email, and chat).

Acknowledge, investigate, and resolve customer complaints effectively and efficiently.

Maintain punctuality and reliability in attendance and daily work habits.

Develop a deep understanding of Pargo’s products, systems, and processes to confidently address queries and provide accurate information.

Maintain accurate and detailed records of customer interactions, transactions, comments, and feedback.

Collaborate closely with other teams to follow up on customer queries.

Identify recurring issues, trends, or service gaps and provide feedback to improve internal processes.

Uphold service excellence KPIs, including response time, resolution rate, and customer satisfaction/happiness.

Contribute to CX dashboards and reporting, highlighting service trends and improvement opportunities.

Requirements

What You’ll Bring

National Senior Certificate (Matric) or equivalent.

1-2 years of experience in customer service, sales support, or field operations.

Strong computer literacy and proficiency in office tools (Google Workspace experience advantageous).

Confidence working with data dashboards to interpret and act on service trends.

Excellent verbal and written communication skills.

Ability to stay calm under pressure, multitask, and meet performance targets.

Bilingual proficiency (English and at least one local language).

A systematic and analytical mindset with the ability to troubleshoot effectively.

Cape Town-based and able to work from our Gardens office, 5 days a week.

A self-motivated attitude and excitement for technology-driven problem solving.

What We Value at Pargo

At Pargo, our vision is to create access for anybody in Africa.

To achieve this, we:

Take action

Execute exceptionally

Value transparency

Dream big

If you believe in delivering world-class customer experiences and want to be part of a team that connects people and communities through technology, we'd love to meet you.

About Pargo

Pargo is a leading South African logistics and technology company, revolutionising the last-mile delivery landscape through our innovative network of pick-up points and smart return solutions. We empower businesses of all sizes to offer convenient and reliable delivery and return options to their customers, leveraging our proprietary software and extensive network of retail partners. We are passionate about customer satisfaction, efficiency, and making e-commerce accessible to everyone.