Customer-Centric Branch Sales & Service Advisor

Fnbnamibia; Vereeniging; On-site; ZAR 507,000 - 687,000; Full time

Job summary

FNB Points of Presence in Vereeniging seeks a Branch External Sales and Service Advisor to deliver compliant financial advice and manage client relationships in a high-volume branch. Focused on FAIS, FICA, and TCF compliance, you will offer tailored banking solutions and ensure ongoing customer engagement.

The role emphasizes sales targets, superior service, and ethical conduct, with opportunities for personal and professional growth within a supportive team.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields.
• 1–3 years of experience in customer-facing environments, service delivery or client support within financial services.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide compliant, professional financial advice in a high-volume branch setting.
• Educate customers on suitable banking solutions aligned with their needs.
• Maintain accurate and complete client records and documentation.
• Achieve individual and branch sales and service targets and act with integrity.

Skills

FAIS knowledge

TCF awareness

Client-centric advice

Sales targets

Communication skills

Education

Grade 12 / NQF4

NQF5 Banking Certificate (FAIS)

Job description

FNB Points of Presence in Vereeniging seeks a Branch External Sales and Service Advisor to deliver compliant financial advice and manage client relationships in a high-volume branch. Focused on FAIS, FICA, and TCF compliance, you will offer tailored banking solutions and ensure ongoing customer engagement.

The role emphasizes sales targets, superior service, and ethical conduct, with opportunities for personal and professional growth within a supportive team.