Client-Centric Branch Sales & Service Advisor

Fnbnamibia; Somerset West; On-site; ZAR 542,000 - 650,000; Full time

Job summary

FNB is seeking a Branch External Sales and Service Advisor to deliver compliant financial advice to walk-in and existing clients in a high-volume Somerset West branch. You will understand client financial needs and offer suitable product solutions while maintaining strong relationships.

You will work to achieve individual and branch sales targets, adhere to FAIS, FICA and TCF standards, and demonstrate ethical conduct and teamwork in a fast-paced environment.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Provide compliant, professional financial advice and walk-in and existing clients within a high-volume service branch environment
• Understand client financial needs and offer appropriate product solutions
• Maintain ongoing client relationship management in line with FAIS, FICA, and TCF and governance
• Achieve individual and branch sales and service targets while staying ethical and compliant

Skills

FAIS & TCF compliance

Client-focused service

Sales & targets

Communication skills

Problem solving

Attention to detail

Planning & organization

Independent & teamwork

Education

Grade 12/NQF 4

NQF Level 5 Banking/Business/Admin/Customer Service

Job description

FNB is seeking a Branch External Sales and Service Advisor to deliver compliant financial advice to walk-in and existing clients in a high-volume Somerset West branch. You will understand client financial needs and offer suitable product solutions while maintaining strong relationships.

You will work to achieve individual and branch sales targets, adhere to FAIS, FICA and TCF standards, and demonstrate ethical conduct and teamwork in a fast-paced environment.