Customer Care Specialist

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary bonuses

Health insurance

Retirement benefits

Generous paid time off

Training and career progression

Wellness programs

Job summary

Placements24 in Stellenbosch, Western Cape, invites you to join as a Customer Care Specialist. You will handle inquiries via phone, email, and chat, provide information on financial products, and resolve issues to ensure client satisfaction.

The role requires strong communication, CRM proficiency, and ability to work in a hybrid office setting. A high school diploma is required; additional certifications are a plus, and opportunities for training and career progression are offered.

Qualifications

• Previous experience in customer service, preferably within the financial services industry.
• Strong communication and active listening skills.
• Proficiency in using CRM software and customer support tools.
• Excellent problem-solving abilities and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Familiarity with financial products is advantageous.
• Must be able to work a hybrid schedule at our Stellenbosch, Western Cape office.
• High school diploma required; further education or certifications are a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about financial products and services.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Process customer requests, such as account updates or service changes.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to cross-sell or up-sell relevant products and services.
• Contribute to team goals and departmental objectives.
• Adhere to all company policies and regulatory requirements.
• Continuously improve product knowledge and customer service skills.
• Assist in training new team members on customer care procedures.

Skills

Communication

Active listening

Problem solving

Teamwork

Detail orientation

Education

High school diploma

Certifications in customer service

Tools

CRM software

Job description

About the Role

Our client, a leading financial services provider, is seeking a dedicated Customer Care Specialist to enhance their client support capabilities in Stellenbosch, Western Cape . This role is crucial for providing exceptional service to our valued clients, addressing their inquiries, and ensuring their needs are met with professionalism and efficiency. You will be a key point of contact, managing communications and resolving issues to maintain high levels of customer satisfaction. This is an excellent opportunity for individuals passionate about customer service to contribute to a respected organization and grow within the financial sector. We foster an environment of continuous learning and development.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about financial products and services.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Process customer requests, such as account updates or service changes.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to cross-sell or up-sell relevant products and services.
• Contribute to team goals and departmental objectives.
• Adhere to all company policies and regulatory requirements.
• Continuously improve product knowledge and customer service skills.
• Assist in training new team members on customer care procedures.

Requirements

• Previous experience in customer service, preferably within the financial services industry.
• Strong communication and active listening skills.
• Proficiency in using CRM software and customer support tools.
• Excellent problem-solving abilities and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Familiarity with financial products is advantageous.
• Must be able to work a hybrid schedule at our Stellenbosch, Western Cape office.
• High school diploma required; further education or certifications are a plus.

Benefits

• Competitive salary and potential for performance bonuses.
• Comprehensive health insurance and retirement benefits.
• Generous paid time off.
• Opportunities for training and career progression.
• A professional and supportive work environment.
• Employee wellness programs.