Customer Care & Data Capture Specialist

Kabstrading Co; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Kabstrading Co in Durban seeks an enthusiastic customer service representative to respond promptly to client inquiries, gather feedback, and maintain strict confidentiality while remaining calm and respectful under pressure.

The ideal candidate communicates clearly, listens actively, and documents interactions efficiently. You will handle multiple tasks, ensuring accuracy and contributing to quality improvements and timely service delivery.

Responsibilities

• Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
• Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.
• Multitasks by documenting information while speaking with the consumer.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; uses feedback to boost performance; monitors own work for quality.
• Meets productivity standards; completes work on time; strives to increase productivity and speed.

Job description

Kabstrading Co in Durban seeks an enthusiastic customer service representative to respond promptly to client inquiries, gather feedback, and maintain strict confidentiality while remaining calm and respectful under pressure.

The ideal candidate communicates clearly, listens actively, and documents interactions efficiently. You will handle multiple tasks, ensuring accuracy and contributing to quality improvements and timely service delivery.