Customer Care Consultant

Nimble Group; Cape Town; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Uncapped commission

Comprehensive benefits

Hybrid work options

Overtime pay

Prosperity plan

Free Wi-Fi

Peak Child subsidised

Job summary

Nimble Credit Solutions in Cape Town is seeking a Customer Care Consultant to be the first point of contact for customers via calls, emails, and messages. You will handle inquiries with confidence and professionalism, aiming for efficient, solution-driven interactions.

The role emphasizes meeting daily/weekly targets, maintaining high service standards, and adhering to regulatory policies. You’ll work in a dynamic team with hybrid flexibility, competitive pay, and a benefits package designed to

Qualifications

• 2+ years in an inbound customer care role
• Strong communication and negotiation skills
• Tech-savvy and able to learn collections systems
• Target-driven mindset with integrity and teamwork

Responsibilities

• Respond to and resolve customer enquiries via calls, emails, and messages
• Meet daily, weekly, and monthly targets for KPIs
• Convert interactions into payment arrangements and collections
• Maintain data accuracy and system integrity
• Adhere to regulations and company policies

Skills

Customer service

Negotiation

Time management

Communication

Tech-savvy

Tools

CRM systems

Collections software

Job description

At Nimble Credit Solutions, we’re committed to delivering exceptional service to our clients. We’re looking for passionate, energetic and customer-focused individuals to join our Customer Care Team in Cape Town!

If you thrive in a fast-paced, dynamic environment and enjoy helping people while achieving targets, then this could be the perfect opportunity for you!

As a Customer Care Consultant, you will be the first point of contact for customer handling calls, emails, and messages with confidence and professionalism. Your goal? To ensure every interaction is efficient, solution-driven, and customer-centric.

Key Responsibilities

Under the management / direction of the Team Manager, the Customer Care Consultant will have the following responsibilities (including but not limited to):

Collections Management

• Respond to and resolve customer enquiries through calls, emails, and messages.
• Handle a variety of customer requests, including balance inquiries, account closures, settlement offers, and more.
• Negotiate payment arrangements and support outbound agents with necessary correspondence.
• Follow up to ensure quick and effective
• resolution of customer issues

Productivity Management

• Meet daily, weekly, and monthly targets for key performance indicators
• Convert Right Party Contacts (RPCs) into successful payment arrangements and collections.
• Focus on high productivity and efficiency while maintaining excellent service standards.

Quality & Compliance Management

• Apply industry regulations and company policies to the collections process (including the National Credit Act, Debt Collections Act, and IT policies).
• Maintain up-to-date, accurate debtor information and system integrity.
• Provide high levels of customer service by addressing queries empathetically, tactfully, and professionally.

Living the Nimble Values

Positive Impact: Be an inspiring force, contributing positively to your team.

Get it Done: Own your role and drive results with accountability.

Find Better Ways: Seek continuous improvement and innovation.

Do the Right Thing: Uphold high ethical standards in every action.

Requirements

Experience: A minimum of 2 years in an inbound customer care role, ideally within a collections or customer service environment.

Skills: Strong communication, negotiation, and time management skills.

Tech-Savvy: Computer literate and familiar with collections systems (a plus!).

Target-Driven mindset with a passion for achieving and exceeding goals.

Integrity & Teamwork: High levels of integrity and a team player.

Remuneration And Benefits Structure

• Uncapped Commission Potential: The sky is the limit! Not only will you receive a highly competitive basic salary, but you’ll also be eligible to earn unlimited commission based on your collections performance!
• Comprehensive Benefits Package: Enjoy peace of mind with our comprehensive benefits, including Funeral Cover, Life Cover, Disability Cover, and Medical Cover. Plus, take full advantage of Paid Birthday, Study, and Maternity Leave – because we care about YOU!
• Flexibility with Hybrid Work Opportunities: High performers have the opportunity to enjoy the option to work from home. Achieve great results from wherever you feel most productive!
• Earn More with Overtime: High performers have the opportunity to boost their earnings with paid overtime to further their collections efforts – the more you give, the more you get!
• Boost Your Savings with Our Prosperity Plan: With our Nimble Prosperity Plan, we help you plan for your future while allowing you the ability to access your savings in the event of an emergency. Hit your performance targets and get a R1,000 kick-start bonus to jump-start your journey to financial freedom!
• Stay Connected with Free Wi-Fi: During your well-deserved break, enjoy FREE Wi-Fi in our pause areas – catch up with friends, stream your favorite show, or simply relax while we’ve got you covered.
• Subsidised Schooling at Peak Child: We believe in supporting your whole family – that’s why we offer subsidised early childhood education at Peak Child for eligible employees. Quality education for your little ones, peace of mind for you!

Why should you apply?

We offer exciting opportunities for career growth, allowing you to develop your skills and advance within the company. You'll be part of a supportive team that fosters collaboration, where your contributions are valued and make a real impact. The role is both rewarding with a competitive salary and performance-based incentives, and you’ll also enjoy great benefits including medical aid, life cover, paid leave, and more!

If you’re ready to take on a fun, dynamic, and rewarding role in customer care, we want to hear from you!

This appointment will be made in line with the Company’s Employment Equity Plan.