Resolutions Consultant

Nimble Group; Cape Town; Hybrid; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Uncapped commission

Hybrid work

Overtime pay

Medical cover

Life cover

WiFi access

Training program

Job summary

Nimble Group is seeking a motivated Collections Consultant to engage customers with outstanding debts and negotiate payment plans. You will drive results through strong communication, empathy, and problem solving while benefiting from comprehensive training and a hybrid work setup.

The role emphasizes exceeding targets, accurate record-keeping, and adherence to regulatory standards, with uncapped commission potential and a supportive team environment.

Qualifications

• Matric qualification or equivalent.
• At least 6 months experience in outbound debt collections, sales or customer service.
• A positive credit record and a clear criminal record.
• Strong verbal and written communication skills; computer literacy.

Responsibilities

• Engage with customers to negotiate payment plans and resolve outstanding debts.
• Exceed targets through effective communication and negotiation.
• Maintain accurate records of interactions and payment arrangements.
• Ensure compliance with laws, policies, and quality standards.

Skills

Outbound collections

Negotiation

Communication skills

Team player

Education

Matric

Tools

CRM software

Job description

Are you looking for a rewarding career where your hard work and dedication pay off? At Nimble Credit Solutions, we’re committed to fostering a dynamic and supportive environment where employees can thrive. We are driven by values that shape everything we do. We believe in making a positive impact, getting things done, finding better ways, and always doing the right thing.

We’re excited to offer a unique opportunity for an energetic and motivated individual to join our team as a Collections Consultant. Join our growing team and make a real impact while enjoying excellent earning potential and benefits.

Why Join Us

• Uncapped Commission Potential: The sky is the limit! Not only will you receive a highly competitive basic salary, but you’ll also be eligible to earn unlimited commission based on your collections performance!
• Comprehensive Benefits Package: Enjoy peace of mind with our comprehensive benefits, including Funeral Cover, Life Cover, Disability Cover, and Medical Cover. Plus, take full advantage of Paid Birthday, Study, and Maternity Leave – because we care about YOU!
• Flexibility with Hybrid Work Opportunities: High performers have the opportunity to enjoy the option to work from home. Achieve great results from wherever you feel most productive!
• Earn More with Overtime: High performers have the opportunity to boost their earnings with paid overtime to further their collections efforts – the more you give, the more you get!
• Boost Your Savings with Our Prosperity Plan: With our Nimble Prosperity Plan, we help you plan for your future while allowing you the ability to access your savings in the event of an emergency. Hit your performance targets and get a R1,000 kick-start bonus to jump-start your journey to financial freedom!
• Stay Connected with Free Wi‑Fi: During your well‑deserved break, enjoy FREE Wi-Fi in our pause areas – catch up with friends, stream your favorite show, or simply relax while we’ve got you covered.
• Subsidised Schooling at Peak Child: We believe in supporting your whole family – that’s why we offer subsidised early childhood education at Peak Child for eligible employees. Quality education for your little ones, peace of mind for you!

Job Purpose

As a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt obligation and negotiate payment plans. This is not just about collecting; it’s about building human connections and providing solutions that benefit both Nimble and our customers. You will need to leverage strong communication skills and problem‑solving abilities. Your success will be measured by your ability to exceed expectations.

Key Performance Areas

• Collections & Productivity:
  • Achieve and exceed individual collection targets through effective communication and negotiation.
  • Maintain and update accurate records of customer interactions, payment arrangements and collections actions.
• Customer Engagement & Negotiation:
  • Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble.
  • Resolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments.
• Compliance & Quality Assurance:
  • Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process.
• Live the Nimble Values:
  • Positive Impact: Be an inspiring force, contributing positively to your team.
  • Get it Done: Own your role and drive results with accountability.
  • Find Better Ways: Seek continuous improvement and innovation.
  • Do the Right Thing: Uphold high ethical standards in every action.

Who We're Looking For

We are looking for candidates with at least 6 months of experience in outbound collections, sales, or customer service. If you are results‑driven, thrives under pressure, reliable, have a positive attitude, enjoy working as part of a team then this could be the perfect role for you.

What You Need

• A Matric qualification (or equivalent).
• A minimum of 6 months working experience within an outbound debt collections environment / sales environment / customer service environment
• A positive credit record and a clear criminal record.
• Strong verbal and written communication skills.
• Computer literacy and the ability to handle systems efficiently.

What You’ll Get

• Performance-Driven Rewards: With uncapped commission, the sky’s the limit for what you can earn based on your efforts.
• Growth Opportunities: We believe in nurturing our team members for career growth. Your success here opens doors for further development within Nimble.
• Full Training Support: Comprehensive 15-day training will prepare you to succeed. We ensure that you're fully equipped to hit the ground running. Your Team Manger is dedicated to on-the-job training to ensure you are supported on your journey to success.
• Exciting Benefits: In addition to salary, enjoy benefits like WIFI Access, hybrid work opportunities, overtime opportunities, medical cover as well as health and life cover to give you peace of mind.

Working Hours

You will be required to work a maximum of 45 hours per week:

• Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:00 as agreed by management.
• Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

This position is open in line with the Nimble Group Employment Equity Plan.