Collections Team Manager

Nimble Group; Cape Town; On-site; ZAR 360,000 - 576,000; Full time

Benefits offered by this job

Funeral Cover

Life Cover

Disability Cover

Medical Cover

Job summary

Nimble Credit Solutions in Cape Town is seeking a results-driven Team Manager to lead a high-performing collections team. You will coach, motivate, and manage daily activities, ensuring targets are met while upholding quality standards.

This role offers performance-based rewards, a comprehensive benefits package, and opportunities for growth. Shift pattern is Monday to Friday with occasional Saturdays, and you will report to the Operations Manager.

Qualifications

• Minimum of 2 years’ experience in a Team Management role (Collections experience highly advantageous).
• Proficient in MS Office at an intermediate level: MS Word, MS Excel, MS Outlook.
• Credit and Criminal clear.

Responsibilities

• Leading and driving performance across collections, productivity, and quality targets.
• Managing daily team activities and ensuring agents are motivated, supported, and equipped to succeed.
• Acting as the escalation point for complex queries and customer complaints.
• Ensuring compliance with business policies, industry regulations, and legislative requirements.
• Conducting regular performance reviews, coaching sessions, and staff development initiatives.
• Monitoring and analysing team performance metrics to drive continuous improvement.
• Submitting accurate and timeous reporting to management.
• Managing all administrative functions related to your team.
• Performing ad-hoc duties as required.

Skills

Team leadership

Coaching

Communication

Tools

MS Word

MS Excel

MS Outlook

Job description

Location: Woodstock, Cape Town

Reporting To: Operations Manager

Are you ready to lead a high-performing team and make an impact in a dynamic collection’s environment?

At Nimble Credit Solutions, we believe in empowering our leaders to drive performance, inspire teams, and create an environment where people thrive. Our values - Positive Impact, Get it Done, Find Better Ways, and Do the Right Thing - guide every decision we make.

We’re looking for a results-driven and people-focused Team Manager to join our Cape Town team. If you thrive in fast-paced environments, are passionate about coaching others, and have a solid track record in collections, we’d love to meet you.

Why Join Us?

• Growth That Matters: We're passionate about developing leaders. You’ll be empowered to coach, guide, and influence your team - with a clear path for your own professional development too.
• Performance-Based Rewards: In addition to your basic salary, you’ll enjoy commission opportunities based on your team’s performance - because when they thrive, you thrive.
• Wellbeing Comes Standard: Enjoy peace of mind with a comprehensive benefits package that includes Funeral, Life, Disability, and Medical Cover (post-probation).
• A Culture That Cares: At Nimble, we don’t just talk about values - we live them. From celebrating wins to supporting each other through challenges, we’re in this together.

Job Purpose

To manage the collections, productivity, and administrative performance of a team of Collections Agents, ensuring targets are met while maintaining high-quality standards and supporting team growth.

Key Performance Areas

• Leading and driving performance across collections, productivity, and quality targets
• Managing daily team activities and ensuring agents are motivated, supported, and equipped to succeed
• Acting as the escalation point for complex queries and customer complaints
• Ensuring compliance with business policies, industry regulations, and legislative requirements
• Conducting regular performance reviews, coaching sessions, and staff development initiatives
• Monitoring and analysing team performance metrics to drive continuous improvement
• Submitting accurate and timeous reporting to management
• Managing all administrative functions related to your team
• Performing ad-hoc duties as required

What You Need

• Minimum of 2 years’ experience in a Team Management role (Collections experience highly advantageous)
• Proficient in MS Office at an intermediate level:
• MS Word
• MS Excel
• MS Outlook
• Credit and Criminal clear

Skills, Knowledge & Attributes

• Strong financial acumen and understanding of collections metrics
• Performance-driven and target-oriented
• Skilled in conflict management and problem-solving
• Proactive team player with strong leadership presence
• Excellent administrative and time management discipline
• Strong communication and interpersonal skills
• Ability to give and receive feedback constructively
• Committed to customer-centric behaviour (TCF principles)
• High attention to detail and organisational excellence
• Willingness to learn and continuously improve

Remuneration & Benefits

• Competitive basic salary
• Commission earning potential
• Benefits fully funded by Nimble:
• Funeral Cover
• Life Cover
• Disability Cover
• Medical Cover (effective after successful completion of probation)

Working Hours

• Monday – Friday
• Up to 9 hours/day (when not working Saturday)
• Up to 8 hours/day (when working Saturday)
• Shifted between 07:00 – 20:30, as agreed with management
• Saturdays
• Maximum of 2 Saturdays per month
• Shifted between 08:00 – 14:00, as agreed with management

This position is open in line with the Nimble Group Employment Equity Plan.