Customer Business Intelligence & Administration Manager | Durban

Dixie Recruitment; Durban; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A fast-growing supply chain business in Durban is seeking a Customer Business Intelligence & Administration Manager. This role focuses on optimizing customer reporting and administration, driving operational efficiency, and delivering insights to executives. The ideal candidate will have strong numerical and analytical skills, exceptional Excel and reporting tool capabilities, and over 8 years of relevant experience. Join us to make impactful decisions and transform processes.

Qualifications

• 8+ years’ experience in sales or executive reporting, business intelligence, or operational data management.
• Proven track record of system optimisation and process improvement.
• Supply chain or manufacturing experience highly advantageous, especially automotive parts.

Responsibilities

• Own and optimise all customer reporting, forecasting, costing, and new business analysis.
• Lead high-impact continuous improvement projects.
• Deliver insightful dashboards and reports to executives.
• Drive sales and CRM systems through involvement in the ODOO implementation project.
• Build and lead a national customer administration team.
• Influence and partner with various teams for data-driven decisions.
• Champion change management initiatives.

Skills

Numerical skills

Analytical skills

Exceptional Excel skills

PowerPoint skills

Strong influencing skills

Self-starter mentality

Education

Diploma or relevant business qualification

Tools

Reporting tools

Job description

Ready to take the reins of customer data, reporting, and administration at a fast-growing supply chain business on a mission to grow? We’re looking for a Customer Business Intelligence & Administration Manager who thrives on driving efficiency, delivering actionable insights, and making bold, fact-based decisions that shape the business.

You’ll centralise customer administration, overhaul reporting systems, and ensure executives have the insights they need to make decisions.

What You’ll Do

• Own and optimise all customer reporting, forecasting, costing, and new business analysis. Standardise, streamline, and improve processes for maximum efficiency.
• Lead high-impact continuous improvement projects, eliminating wasted time and driving operational excellence.
• Deliver sharp, insightful dashboards and reports to Exco on revenue, GP, and strategic priorities, helping guide the business’s top decisions.
• Drive world-class sales and CRM systems through hands-on involvement in the ODOO implementation project.
• Build, centralise, and lead a national customer administration team, replacing fragmented regional processes.
• Influence and partner with sales, procurement, operations, and technology teams to embed data-driven decision-making.
• Champion change management initiatives, ensuring adoption of best practices across the business.

Key Requirements

• Diploma or relevant business qualification with strong numerical and analytical skills.
• 8+ years’ experience in sales or executive reporting, business intelligence, or operational data management.
• Proven track record of system optimisation, process improvement, and driving operational efficiency.
• Exceptional Excel, PowerPoint, and reporting tool skills.
• Supply chain or manufacturing experience highly advantageous, especially automotive parts.
• Strong influencing skills and ability to get buy-in from stakeholders at all levels.
• Self-starter mentality with the confidence to make decisions and drive results independently.

Why This Role is Different

This is a new, high-impact position with a direct line to executives. You’ll be the engine that powers fact-based decisions, transforming fragmented processes into a strategic advantage. If you thrive on challenge, hate inefficiency, and want to see your work directly impact growth and performance, this is the role for you.

Apply Now

If you’re ready to own customer intelligence, streamline reporting, and drive results in a high-growth, high-performance environment, send your CV today.

We will be in contact

We will be in contact with shortlisted candidates who meet the requirements detailed above. If you have not received a reply within 2 weeks, please consider your application unsuccessful.

By applying, you confirm that:

• We may retain your personal information in our database for future matching of suitable opportunities
• We may contact you when suitable opportunities arise
• The information you have provided to us is true, correct and up to date

Share this: