Cullinan Holdings - IT Technical Support Engineer (DUR)

Cullinan Holdings Limited; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Cullinan Holdings Limited in Durban is seeking an IT Technical Support Engineer who keeps people and technology running smoothly. You will deliver fast, friendly help to users, troubleshoot issues and maintain desktops, devices and peripherals.

You’ll own incidents from logging to resolution, follow SLAs, and contribute to proactive maintenance and IT security. The ideal candidate has 2-3 years in a similar role, A+/N+ and ITIL qualifications, plus reliable transport and the ability to work

Qualifications

• 2-3 years minimum experience in similar position.
• Experience in running complex environments.
• Own reliable transport.

Responsibilities

• Deliver excellent technical support and assist users promptly.
• Maintain high availability of desktops, devices, systems and peripherals.
• Respond to and resolve incidents within defined SLAs.
• Identify recurring issues and perform proactive troubleshooting.
• Ensure devices are patched and compliant with IT security requirements.
• Maintain accurate IT asset records and documentation.
• Provide a friendly, professional support experience to users.
• Identify opportunities to improve IT processes and efficiency.

Skills

Problem solving

Good communicator

Ownership mindset

Education

NQF Diploma

A+/N+ Certification

ITIL Foundation

Job description

IT TECHNICAL SUPPORT ENGINEER

Are you the person who keeps our people and technology running smoothly?

We're looking for a friendly, solutions-focused IT Technical Support Engineer who enjoys helping people, solving problems and making technology work better for everyone.

If you're technically confident, calm under pressure and take pride in delivering great service, we'd love to have you on our team.

What You’ll Be Responsible For

• Deliver excellent technical support - Provide fast, reliable and professional assistance to all users
• Keep technology running - Maintain high availability of desktops, devices, systems and peripherals
• Own and resolve incidents - Respond to and resolve technical issues efficiently and within agreed SLAs
• Prevent problems before they happen - Identify recurring issues and use proactive troubleshooting and preventative maintenance
• Keep our environment secure - Ensure devices remain appropriately patched, protected and compliant with IT security requirements
• Keep things organised - Maintain accurate IT asset records, tickets and technical documentation
• Put users first - Deliver a friendly, professional support experience that builds rapport, trust and confidence
• Look for better ways of working - Identify opportunities to improve IT processes, systems and overall efficiency

What We’re Looking For

Someone who combines strong technical skills with a genuine passion for helping people.

You’ll be a problem-solver, a good communicator and someone who takes ownership from the moment an issue is logged through to resolution.

If you’re ready to make a real difference to the way our people experience IT, we’d love to hear from you.

Requirements

Minimum qualifications required for the position:

• NQF Level 4/5 Diploma
• A+ and N+ Qualification
• Preferable ITIL Foundation Certification

Minimum experience required for the position:

• 2-3 Years minimum experience in similar position
• Experience in running complex environments,
• Own reliable transport