Culinary Leader: Menu Design & Guest Experience

Capsicum Culinary Studio; South Africa; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary and tips

Comprehensive health insurance plan

Paid time off and holiday pay

Training and development opportunities

Dynamic and supportive work环境 focused

Job summary

Capsicum Culinary Studio in Soweto is seeking a Guest Experience Officer to ensure every guest has a memorable and seamless experience from arrival to departure. You will be the primary contact for guests, addressing their needs, anticipating desires, and resolving issues promptly and professionally.

The role supports both in-person service and remote administrative tasks, with collaboration across departments and ongoing training opportunities in hospitality.

Qualifications

• Previous experience in customer service.
• Excellent interpersonal and communication skills.
• Positive attitude and genuine passion for guest service.
• Ability to multitask and manage time in a fast-paced environment.
• Basic understanding of hotel operations is a plus.
• High school diploma or equivalent; further hospitality education is an advantage.

Responsibilities

• Welcome guests warmly and assist with check-in/out procedures.
• Address guest inquiries, concerns, and requests promptly and courteously.
• Anticipate guest needs and provide personalized recommendations and services.
• Handle guest complaints effectively, aiming for satisfactory resolution.
• Collaborate with hotel departments to ensure seamless guest experiences.
• Maintain knowledge about the property’s offerings and local attractions.

Skills

Customer service

Interpersonal skills

Multitasking

Time management

Positive attitude

Hospitality operations

Education

High school diploma

Hospitality education advantageous

Job description

We are looking for a Guest Experience Officer to join our team in Soweto. The role focuses on ensuring every guest has a memorable and seamless experience, from arrival to departure. You will be the primary point of contact for guests, addressing their needs, anticipating their desires, and resolving any issues promptly and professionally. The position is ideal for someone passionate about the Hospitality & Tourism industry who thrives on creating positive interactions and ensuring guest satisfaction, working a hybrid schedule that supports both in‑person service and remote administrative tasks.

Key Responsibilities

• Welcome guests warmly and assist with check‑in and check‑out procedures.
• Address guest inquiries, concerns, and requests promptly and courteously.
• Anticipate guest needs and provide personalized recommendations and services.
• Handle guest complaints effectively, aiming for satisfactory resolution and service recovery.
• Collaborate with various hotel departments to ensure seamless guest experiences.
• Maintain a high level of knowledge about the property’s offerings and local attractions.

Requirements

• Previous experience in customer service, preferably within the Hospitality & Tourism sector.
• Excellent interpersonal and communication skills.
• A positive attitude and a genuine passion for providing exceptional guest service.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Basic understanding of hotel operations is a plus.
• High school diploma or equivalent; further education in hospitality is an advantage.

Benefits

• Competitive salary and opportunities for tips.
• Comprehensive health insurance plan.
• Paid time off and holiday pay.
• Training and development opportunities within the hospitality field.
• A dynamic and supportive work environment focused on guest satisfaction.