Crypto Exchange Operations Manager

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive health and wellnessbenef

Generous leave policy

Career advancement within a growing회사

Exposure to digital asset industry

Hybrid work model in Richards Bay, Kwa

Job summary

Placements24 is seeking an experienced Crypto Exchange Operations Manager to oversee day-to-day trading platform operations, ensuring uptime, security, and regulatory compliance.

The role combines office-based collaboration in Richards Bay, KwaZulu-Natal with remote flexibility, requires leadership of the operations team, expertise in trading systems, liquidity management, KYC/AML, and risk controls to protect users and the business.

Qualifications

• Bachelor's degree in Finance, Economics, Business Administration or a related field.
• Minimum of 5 years of experience in operations management within financial services, fintech, or crypto exchanges.
• Deep understanding of cryptocurrency markets, trading mechanisms, and blockchain technology.
• Proven experience with trading systems, OMS, and risk management.
• Knowledge of financial regulations, AML and KYC requirements.
• Strong analytical and data-driven problem solving skills.
• Excellent leadership and team management capabilities.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced, high-pressure environment.
• Proficiency in software and tools for operations management and data analysis.

Responsibilities

• Manage and optimize the daily operations of the cryptocurrency exchange, ensuring uptime and performance.
• Oversee trading activities, order book management, and market surveillance.
• Develop and implement strategies for liquidity management and market making.
• Ensure compliance with all relevant financial regulations and KYC/AML procedures.
• Manage and train the operations support team, fostering a high‑performance culture.
• Monitor system health, identify potential issues, and coordinate timely resolution with technical teams.
• Develop and refine operational workflows and procedures to enhance efficiency and security.
• Liaise with external partners, including liquidity providers, custodians, and regulatory bodies.
• Analyze trading data and operational metrics to identify trends and areas for improvement.
• Handle escalated customer support issues related to trading and account operations.

Skills

Leadership

Data analysis

Communication

Risk management

Problem solving

Team management

Education

Bachelor's degree in Finance, Economics, Business Administration

Tools

OMS

Trading systems

Data analysis tools

Job description

About the Role

Our client is a rapidly growing cryptocurrency exchange platform seeking an experienced and proactive Crypto Exchange Operations Manager to oversee the day‑to‑day operations of their trading platform. This role is crucial for ensuring the smooth, efficient, and secure functioning of all operational aspects, including trading systems, customer support, liquidity management, and regulatory compliance. The ideal candidate possesses a strong understanding of cryptocurrency markets, trading operations, and risk management principles. You will be a key player in maintaining the integrity and reliability of our exchange, ensuring a seamless experience for our users. The position involves a hybrid work arrangement, combining office‑based collaboration in Richards Bay, KwaZulu‑Natal with remote flexibility.

Key Responsibilities

• Manage and optimize the daily operations of the cryptocurrency exchange, ensuring uptime and performance.


• Oversee trading activities, order book management, and market surveillance.


• Develop and implement strategies for liquidity management and market making.


• Ensure compliance with all relevant financial regulations and KYC/AML procedures.


• Manage and train the operations support team, fostering a high‑performance culture.


• Monitor system health, identify potential issues, and coordinate timely resolution with technical teams.


• Develop and refine operational workflows and procedures to enhance efficiency and security.


• Liaise with external partners, including liquidity providers, custodians, and regulatory bodies.


• Analyze trading data and operational metrics to identify trends and areas for improvement.


• Handle escalated customer support issues related to trading and account operations.

Requirements

• Bachelor's degree in Finance, Economics, Business Administration, or a related field.


• Minimum of 5 years of experience in operations management, preferably within financial services, fintech, or cryptocurrency exchanges.


• Deep understanding of cryptocurrency markets, trading mechanisms, and blockchain technology.


• Proven experience with trading systems, order management systems (OMS), and risk management.


• Knowledge of financial regulations, AML, and KYC requirements.


• Strong analytical and problem‑solving skills with a data‑driven approach.


• Excellent leadership and team management capabilities.


• Exceptional communication and interpersonal skills.


• Ability to work effectively in a fast‑paced, high‑pressure environment.


• Proficiency in relevant software and tools for operations management and data analysis.

Benefits

• Competitive salary package and performance incentives.


• Comprehensive health and wellness benefits.


• Generous leave policy.


• Opportunities for career advancement within a growing company.


• Exposure to the cutting edge of the digital asset industry.


• Hybrid work model combining office and remote flexibility in Richards Bay, KwaZulu‑Natal.


• Engaging team culture and regular professional development workshops.